Kaitoko provide academic, pastoral and holistic support for first year students to help them navigate UC and achieve their study goals. Kaitoko have specialist areas of academic knowledge and can help you with your course changes, degree planning and study pathways. Every first year student will have their own dedicated Kaitoko to help with any aspect of their studies. From time to time we might check in with you just to see how you’re doing.
We look forward to meeting you!
You can come and visit us at Te Pātaka Level 3, Puaka-James Hight for in person appointments or appointments can be via phone or via Zoom. You can book in with a Kaitoko using the links below.
We will also be holding drop ins sessions at Te Pātaka for quick queries. These are queries of a general nature, which usually take 10-15mins. For course specific queries, we recommend you contact your Kaitoko directly, as outlined below.
Drop ins are held Monday, Tuesday, Thursday, Friday 10am – 12pm and 2pm – 4pm. On Wednesday, drop in times are 10.30am - 12pm and 2pm - 4pm
Please go to the front desk Level 2, Puaka-James Hight building and the team will point you in the right direction.
Kaitoko are also available for phone enquiries from 8:30am – 6pm on the following number: +64 3 36 90409 or Ext 90409 and you can also send through any questions or queries to: firstname.lastname@example.org
- Degree planning and course options
- Understanding the University Calendar and degree regulations
- Cross-crediting between degrees
- Changing programmes
- Exemptions, such as waivers of pre-requisites or core requirements
- Withdrawal from courses
- Cross-crediting between undergraduate degrees
- If you get information from UC requiring you to do something but you just want to have it clarified/checked
- If you are struggling with any of your courses
- If things in your personal life are impacting your studies
- What to do if you get sick and can’t complete an assessment
- If you just don’t know who can help you with your question
You can change courses yourself, but if you need any help or advice then please contact your Kaitoko.
If you wish to add, change or discontinue any of your current courses you should submit a change of enrolment application via MyUC. Before you make the change, make sure you are aware of the key dates for enrolment and withdrawal from courses and we encourage you to contact a Kaitoko | Student Advisor for advice.
How do I make changes to my current enrolment?
- Go to MyUC.
- Login using your University student "Username" and "Password".
- Click on the "Enrolment" button.
- Proceed with your change of enrolment application, following the instructions and make sure you complete the application by clicking on ""submit"".
- If you have not heard anything about your change of enrolment application within one week, please contact the Enrolment Contact Centre or your Kaitoko to find out what the status of your application is.
What happens next?
Once a change has been approved, you will be emailed or posted a notification of change which must be accepted in order for the change to be finalised. Approvals are based on meeting the required prerequisites for a course, your workload (number of points enrolled in) and degree requirements. If a change is not approved, your application will be declined. We will contact you in order to offer advice about your options.
How will my loan, allowance and fees be affected?
Changing or withdrawing from your courses will have implications for your fees. If you have a student allowance and/or loan, these may be affected as well. We recommend that you contact StudyLink before making changes: www.studylink.govt.nz
Atawhai Ākonga | Student Care
Falling behind in your studies? Having problems with your landlord? Feeling like it's all a bit of a struggle? Student Care Advisors are your support team. The service is free to access and available to all students at the University of Canterbury, including off campus (distance) students. Whether you are a domestic or international student, we can talk with you about your situation, help you to figure out your options, and work out the best way forward. Contact student care.
Te Whare Wānanga o Waitaha offers a welcoming environment for Māori students and provides support and encouragement for Māori to achieve academic excellence. Find out more.
The University of Canterbury provides a welcoming and supportive environment for students of Pacific heritage. Academic and cultural support services have been designed to ensure that you get the most out of both your studies and your free time. Find out more.
The University of Canterbury (UC) aims to provide a welcoming and inclusive environment, and recognises that belonging is important for everyone. UC supports LGBTQIA+ students and staff with assistance on and off campus, and celebrates sexual and gender diversity on campus. Find out more.
Students with disabilities
For advice on support for students with a disability, please see the Equity & Disability Service. Find out more.
The Student Support team provides a range of services, support and useful information for students, both domestic and international students. Find out more.
Career Advice and Planning
UC Careers and Employment provides advice and resources for job seeking, (including CV development) and information about prospective jobs and employers. Find out more.
The Academic Skills Centre is a free service that offers writing and study advice, resources and support for students from first-year through to PhD. Contact the ASC.
For various other student services please see the Current Students website.
Meet your Kaitoko Team
Not sure who to see?
Kaitohutohu Ākonga | Student Advisors for continuing students
If you have completed your first year at UC and have some questions about your study or need help planning your courses, a Student Advisor will be available to help you. Student Advisors for continuing students can help with cross-crediting between degrees, guidance on university processes and regulations, transferring between degrees, semester planning, and suspensions, extensions and part-time enrolment options at postgraduate level. There are Student Advisors for every area of study at UC.
Advice for continuing students in Engineering, Product Design, and Forestry qualifications.
Kaitohutohu Ākonga | Student Advisor contact details
Some Student Advisors for continuing students have drop-in sessions while others you will need to book an appointment for.
|Artsemail@example.com||+64 3 369 3377||Elsie Locke|
|Businessfirstname.lastname@example.org||+64 3 369 3654
+64 3 369 3577
|Educationemail@example.com||+64 3 369 3333||Rehua|
|Engineeringfirstname.lastname@example.org||+64 3 369 4271
+64 3 369 4272
|Healthemail@example.com||+64 3 369 5392||Rehua|
|Lawfirstname.lastname@example.org||+64 3 369 3555||Meremere|
|+64 3 369 3858
+64 3 369 4117