Digital copies
Digital copies are uploaded to My eQuals and can be shared as often as you need using the 'share' function in My eQuals. Only one copy of each digital document can be uploaded at any given time. Do not order more than one copy of a digital transcript or letter.
Digital copies will not be sent by email to you or a third party. If you wish to share a digital document with a prospective employer or another university, you must use the 'share' function in My eQuals.
My eQuals accounts
If you do not have an existing My eQuals account, your account must first be set up by the UC Records team - do not attempt to set up an account yourself. Once your digital document is ready, you will receive an email from My eQuals with instructions and a link to set up your account. This email will be sent to your personal email address, not your student (uclive) email address.
If you already have a My eQuals account set up, you will receive an email notification from My eQuals when a new digital document has been issued. If you are expecting a digital document that's overdue, check your spam/junk email folders for the email notification from My eQuals.
Contact transcript@canterbury.ac.nz if you are unsure whether you have a My eQuals account.
UC provides digital documentation as a signatory of the Groningen Declaration.
Paper copies
If you order a paper copy of your academic transcript, official letters, or a replacement testamur, these will be posted free of charge unless a courier is required, in which case an additional fee will be charged. Paper copies will be posted to the address you provide in the order form.
Couriered documents cannot be delivered to a PO Box; please provide a physical delivery address and include a phone number in your order details.
Paper copies cannot be collected from the University once the order has been processed.
If you would like a paper copy to be posted to a third party, you must email transcript@canterbury.ac.nz with your authorisation, clearly stating:
- your full name
- your student ID number
- the name of the person to whom the document(s) should be posted
- the reason why you require the document(s) to be posted to this person
