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Reporting an issue

03 November 2023

Whether on or off campus, harmful or inappropriate behaviour that involves UC staff and students is unacceptable. We want our people to feel safe, speak up, and be heard. Whether it's a formal complaint or an anonymous report, check out the actions any student, staff, or visitor can take. Find out more about reporting an issue.


Keep yourself safe at all times. If you are unsafe or require immediate assistance, call UC Security on 0800 823 637. If you are in distress, or are unsure what might have happened or how to proceed, several options are listed below if you would like to talk to someone.

Several teams at UC are available if you would like to talk to someone. For students, examples of support include practical advice and information, help with communication to other parts of the University, help with navigating University processes and regulations, arranging emergency counselling appointments with the UC Health Centre, and referral to other support services.

  • Atawhai Ākonga | Student Care – provide support and advice for all domestic and international students. They can help you figure out your next steps and work out the best way forward. 
  • UC Health Centre – provides all general practice medical services and free counselling. A doctor and/or counsellor is on duty at all times.
  • UCSA – an independent organisation to the University, UCSA Advocacy and Welfare officers provide independent advice and student advocacy.
  • Te Waka Pākākano | Office of Māori, Pacific and Equity  – provides culturally responsive support and services for Māori, Pacific, Rainbow and other equity groups communities.  
  • Pacific Development Team – Provides support and services to Pasifika students, including mentoring, tutoring, pastoral care and guidance.
  • 1737 Need to talk – free call or text (1737) any time, 24 hours a day, to talk with a trained counsellor. Whatever it is, they’re there.
  • Lifeline Aotearoa – 24/7 confidential helpline (0800 543 354) and textline (4357) for support from qualified counsellors and trained volunteers.
  • Aviva Family Violence Services – Provides support for people of all ages and genders who have experienced sexual and family violence. 24/7 information and helpline (0800 28482 669).
  • NZ Police
  • UC HR Toolkit outlines who staff can contact for support.
  • Tertiary Education Union is available to support staff who are members of the TEU.
  • Crimestoppers is an independent charity that helps people to fight crime by providing an anonymous and simple way to pass on information to the authorities.

If you would like to make an informal anonymous report to the University, this can be done using the form on this page. Most of the questions asked are optional, but it is recommended to answer as many as you can. Making an anonymous report does not prevent you from making a complaint through the formal complaints process, or reporting the incident to the New Zealand Police, if you wish to do so.

1) The purpose of this form is to allow the University to collect information on the nature of events that occur on campus or which involve our staff and students. The University will use this information for two purposes.

  1. To identify trends that inform decisions for improving the safety and wellbeing of staff and students.
  2. Allow individuals to be heard by the University without submitting a formal complaint.

Please note that the use of this form does not constitute a formal complaint to the University. The University has limited ability to investigate anonymous reports. In some circumstances, the University may be able to investigate or act on information obtained in reports, such as where there is independent corroborating evidence.

2) This information will be kept as long as required to meet the purpose above, and as required by the University’s General Disposal Authority. After this time, official University procedure will be followed to dispose the data.

3) This information will be held in a highly secure environment and will be treated as highly confidential. Access to this information is restricted to limited members of staff who are responsible for the content of the reports and for administering the tool, with the oversight of the University’s Privacy Officer. If there is sufficient contextual evidence or other information that allows the University to identify a complainant or others involved, this will also be held securely.

4) If an individual is named or otherwise identified in an anonymous report, the University reserves the right to inform them of this, and the content of the report. 

5) This information will not be supplied to third parties unless required under specific circumstances. This includes where the University is assisting the Police in an investigation, or if the University is concerned about the safety of individuals. Where this occurs, it will be undertaken by the Privacy Officer in accordance with the Privacy Act. Statistical and trend analysis of information supplied in this form will be used by the University to inform decision making which may improve the safety and security of its staff and students. Reports may be used to supplement investigations or disciplinary activities where there is independent corroborating evidence or where reports are sufficiently concerning.

6) The Privacy Act allows individuals to access or change their information. Please note, as this form is anonymous, we will not be able to identify your report. This means it will not be possible to request or amend your report. Third parties named in reports may access and, if necessary, amend their information under Principle 7 of the Act.

What happens with my anonymous report?

Only a limited number of specialist staff will have access to the information provided in the anonymous report. Responsibility for identifying what actions are taken on the basis of the content of reports received through the tool resides with those specialised staff. Aggregated data and trends are provided to the Central Equity and Diversity Advisory Committee (CEDAC) and the Student Critical Incident Group (SCIG) in order to better understand the nature of incidents experienced by students and staff from UC, and to undertake actions such as education and training aimed at reducing the incidence of bullying, harassment, discrimination and assault.

For more information about informal anonymous reporting, please visit the FAQ page.

The formal complaints process involves formal investigation of a concern, complaint, grievance or appeal made in writing to the University. The University aims to resolve formal complaints in a timely manner, and students or staff using it will be kept informed of progress. You can find out more about this process here.

If you want to report a crime, the University encourages you to do so either directly to the Police, or anonymously through Crimestoppers. Crimestoppers is an independent charity that helps people to fight crime by providing an anonymous and simple way to pass on information to the authorities. A crime is defined as an action or omission which constitutes an offence and is punishable by law. Crimestoppers can be anonymously informed through an online email form or anonymous phone call on 0800 555 111. 

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