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Membership Freeze or Cancellation

08 November 2023

There might be times when you need to freeze your membership for a short while or cancel it before your contract is complete. Find out about membership freeze or cancellation at the UC RecCentre.

Membership freeze or cancellation

There may be times you need to freeze your membership for a brief time or cancel it entirely before the duration of the contract is complete.

Our Terms & Conditions form part of your contract and provide the guidelines to your entitlements. When you agree to the T&C's, you are agreeing to these terms. We use these terms to make decisions on requests for early cancellation or to freeze memberships.


Membership Freezes

  • Staff, Friends of UC and Community members with 12-month memberships can freeze their membership online via the Client Portal.
  • Minimum period to freeze is 4-weeks.
  • Maximum period to freeze is 12-weeks.
  • Maximum of two 'freezes' in any 12-month period.
  • Freeze requests cannot included the UC end of year close down period (Between Christmas and New Years).
  • The decision to freeze a membership shall be entirely at the University’s sole discretion.
  • How to request a membership freeze, click here.
  • For the full terms and conditions of your membership contract, please see your copy of your contract held within the Client Portal.


Cancellation of membership

  • Staff, Friends of UC, and Community members may apply to terminate memberships early.
  • To apply, please address an email to the Customer Experience Supervisor outlining your reason to request a cancellation and proposed end date. You may be asked to provide evidence as necessary to support your application (eg job offer, surgeon/doctor certificate).
  • Any refund granted is calculated pro-rata for the term already used, and an administration fee of $25 is deducted from the final amount, should your request be approved.
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