Interloans

Male student researching using laptop

The interloan service is available for current staff and students to support their UC related research, study or teaching requirements and is available to request items such as books or journal articles not held by UC Libraries. This free service is not available for personal requirements. Please note if you require an item for long term you can make a recommendation for the library to purchase the item for its collection.

New Interloans System coming in December!

The Interloans system will be upgraded to Tipasa in December 2018.
For more information see the "Tipasa Upgrade Information" section below.

Search online first

Before requesting an interloan, we recommend you first search MultiSearch and Google.

Requesting an interloan

  • Go to your Interloans Service account.
  • Search for the journal or book title, rather than the article title.
  • Click on the "get it" icon once you find the title you want.
  • If there are no results, to start a new request by selecting "Create Request" under the "My Account" heading in the left navigation bar.

Interloans service information

See the Interloans service information below for what can be requested, when interloans arrive and more information.

What will change?

The account you use to request and manage your Interloans will be different. 
It will be more user-friendly, while still enabling you to do the things you do now, such as downloading interloaned PDFs, requesting renewals and monitoring the progress of your requests. 
We aim for this transition to be as smooth as possible, and the services we provide will remain the same. 
Any outstanding requests you have during the transition period will be actioned in the old system, alongside any new requests you make in Tipasa.

Why is the Library upgrading its Interloan system?

The current system, VDX zPortal, has reached its end of life, and is no longer supported by its provider. All New Zealand libraries are also moving to WorldShare ILL to share interloans.

How will I access the Interloans service from 4th December?

The current intention for the new system is 4th December, but should this change we’ll send another update. When this happens, you will be automatically redirected to the new request form. You will continue to be able to access your previous Interloans requests in the current system, VDX zPortal, for at least 2019.

More information will be provided in due course, but do contact the Interloans team if you have any questions or concerns.

Almost anything – except some DVDs and very recently published books. We're also only able to get items related to your current UC research or teaching. Public libraries do offer interloans for personal requests.

Articles and chapters usually arrive within 1-5 days, books about 1-6 weeks. It may take longer depending on suppliers and whether an article can be sent electronically or by post. Due to staff constraints an urgent service is not offered. However if you have a tight timeframe let us know, and we'll do our best.

You can track requests by using the system-generated Request Number (ILL no.) in your interloans account. Only active requests are visible by default. Tick 'Show everything' to see a full history. If your item is delivered as an electronic document it will be attached to the Request Number as a PDF.

If you get any errors with your request call the Interloans team on 369 3399 (extn 93399).

You may select a pickup library for books, print copies of articles, and reference only. You will be notified when your interloan arrives.

Reference-only microforms will be available at the Central or Macmillan Brown Library.

If your contact details have changed, please update them on myUC (students) or contact HR (staff). These should update across the system within 24 hours. Contact Library staff if you have any problems.

The loan period for books and reference only items is set by the lending library with these items usually available for 2-3 weeks. Books and reference only items can be recalled at any time.

Please contact Interloans staff if you would like to request a renewal, as you won't be able to do it yourself in your library account.

Items may be recalled at any time. Overdue recalls will incur fines as with items from the UC Library.

If an interloan has only just been received by the user when it is recalled for immediate return, the item will, when possible, be resupplied at no charge.

No more than one article from an issue of a journal may be obtained, or two articles if they are on the same topic.

Individuals who are not a University of Canterbury Student or Staff member may not use the Interloan service. Please contact your institutional or public library to place your request.

Email the Interloans Team on interloans@libr.canterbury.ac.nz, or phone 369 3399 (within UC ext. 93399).