About your UC IT Account

Learn about how to activate your UC IT Account below.

CLICK HERE TO RESET YOUR PASSWORD

Overview

This article covers:

  • Activating your account
  • Activating your account

    To start using your UC IT account you will need to activate your account.

    To do this, click on the link provided in your 'Welcome to UC' email that you will have received to your nominated email address.

    You will be asked to:

    • Enter an appropriate email address - This is for sending password reset links and is not shared with other UC systems. When added (or updated) you will receive a confirmation email to this address
    • Enter a mobile phone number - These are only held for the purpose of a 2nd-factor authentication (i.e. text message code) and are not shared with other systems
    • Select a security image

    When setup is completed you will receive a confirmation email to your nominated account.


  • Password rules
  • Password rules

    Your password must

    • be between 8 and 15 characters
    • only have alphabetic/numeric characters
    • contain lower and upper case letters

    You cannot use

    • spaces or special characters
    • any part of your own name or your UC username
    • the word "password.

  • Already at UC but never logged into the password tool before?
  • Already at UC but never logged into the password tool before?

    If you have never logged into the Password Reset Tool, when you first login will be asked to:

    • Enter a personal email address
      • This is for sending password reset links and is not shared with other UC systems
      • When added (or updated) you will receive a confirmation email to this address
    • Enter a mobile phone number
      • These are only held for the purpose of a 2nd-factor authentication (i.e. text message code) and are not shared with other systems
    • Select a security image

    Once you have completed these tasks, you will only need to update them if something changes.



Still Need Help?

For urgent support, please contact us.
For non-urgent support, please log a ticket.

Most UC staff are provided with IT accounts to enable them to access IT services necessary for their role.

CLICK HERE TO RESET YOUR PASSWORD

Overview

This article covers:

  • Activate your account
  • Activate your account

    When you start work at UC and are provided with an IT account, your account needs to be activated by you before you can access any services.   To activate your account, click on the link provided in your 'Welcome to UC' email that you will have received to your nominated private email address.

    To activate your account you will be asked to:

    • Enter an appropriate email address - This is for sending password reset links and is not shared with other UC systems. When added (or updated) you will receive a confirmation email to this address
    • Enter a mobile phone number - These are only held for the purpose of a 2nd-factor authentication (i.e. text message code) and are not shared with other systems
    • Select a security image

    When setup is completed you will receive a confirmation email to your nominated account.


  • Password rules
  • Password rules

    Your password must

    • be between 8 and 15 characters
    • only have alphabetic/numeric characters
    • contain lower and upper case letters

    You cannot use

    • spaces or special characters
    • any part of your own name or your UC username
    • the word "password.

  • Already at UC but never logged into the password tool before?
  • Already at UC but never logged into the password tool before?

    If you have never logged into the Password Reset Tool, when you first login will be asked to:

    • Enter a personal email address
      • This is for sending password reset links and is not shared with other UC systems
      • When added (or updated) you will receive a confirmation email to this address
    • Enter a mobile phone number
      • These are only held for the purpose of a 2nd-factor authentication (i.e. text message code) and are not shared with other systems
    • Select a security image

    Once you have completed these tasks, you will only need to update them if something changes.



Still Need Help?

For urgent support, please contact us.
For non-urgent support, please log a ticket.

Learn more about your Visitor IT account below.

CLICK HERE TO RESET YOUR PASSWORD

Overview

This article covers:

  • Activate your account
  • Activate your account

    In order to start using your UC IT account you need to activate your account. To activate your account, click on the link provided in your 'Welcome to UC' email that you will have received to your nominated email address.

    To activate your account you will be asked to:

    • Enter an appropriate email address - This is for sending password reset links and is not shared with other UC systems.  When added (or updated) you will receive a confirmation email to this address
    • Enter a mobile phone number - These are only held for the purpose of a 2nd-factor authentication (i.e. text message code) and are not shared with other systems
    • Select a security image

    When setup is completed you will receive a confirmation email to your nominated account.


  • Account de-provisioning
  • Account de-provisioning

    All visitor accounts have a visit end date which is set when the account is set up and they are automatically de-provisioned as follows:

    1. The account is disabled at midnight on the visit end date
    2. All data in the account will be removed 30 days after the end date

    If you need to extend the date or reactivate your account, please contact your UC host.


  • Password rules
  • Password rules

    Your password must

    • be between 8 and 15 characters
    • only have alphabetic/numeric characters
    • contain lower and upper case letters

    You cannot use

    • spaces or special characters
    • any part of your own name or your UC username
    • the word "password.

  • Already at UC but never logged into the password tool before?
  • Already at UC but never logged into the password tool before?

    If you have never logged into the Password Reset Tool, when you first login will be asked to:

    • Enter a personal email address
      • This is for sending password reset links and is not shared with other UC systems
      • When added (or updated) you will receive a confirmation email to this address
    • Enter a mobile phone number
      • These are only held for the purpose of a 2nd-factor authentication (i.e. text message code) and are not shared with other systems
    • Select a security image

    Once you have completed these tasks, you will only need to update them if something changes.



Still Need Help?

For urgent support, please contact us.
For non-urgent support, please log a ticket.