Having issues with your app?
The first thing to know is your gym membership and the Technogym app are two different systems with seperate accounts.
- Your membership account is held in our PerfectGym system - access this via the Client Portal.
- Our Technogym app uses a MyWellness account - Access this via the app or via the MyWellness website.
Both accounts must be registered to the same email address and share the same profile details (such as name and date of birth) for your membership to sync properly to the app.
After signing up to the gym, download and open our Technogym app and create a new account. You must use the same personal details used in your membership to ensure the app can find and sync your membership.
If you change your email in your membership account, you need to also change your email address in your Technogym account. To do this visit the MyWellness account settings page here. Then follow the instructions in this PDF manual, starting from Step 2.
As these are two different accounts, you will setup a password for each individually. We suggest you keep these the same so you can remember them easily. If you change it with one account make sure to change it on the other too.
CAN'T REMEMBER YOUR PASSWORD?
- You can reset your password within the app login screen or by visiting MyWellness.com. (remember to check your junk folder)
- Not receiving the reset email? Then open the app and click [Create Account], proceed to create an account again using the exact same details as your existing account.
- The system will detect your existing account and ask you if you'd like to use that one. You must click Yes and use the existing one.
- This should trigger an email to be sent to you with a new activation link. Make sure to activate the account within 14-days so you don't run into the same issue again.
YOU ARE LOGGED IN BUT CAN'T MAKE ANY BOOKINGS?
Two things could be going on...
1. You're logged into the correct account but the app hasn't loaded into the correct facility.
- The easiest way to fix this is to scan the facility QR code on our Technogym App page, or on the posters within the RecCentre. This will open the app and link it with the RecCentre facility.
2. The account you are logged into is a duplicate account or one that is not linked to an active membership account.
- The best way to fix this is to log out, then log back in again making sure to use the email address that is linked with your membership account. If you are a UC student, this will be your student email address.
IS THE APP GLITCHING OR CRASHING?
- Uninstall the app
- Fully update your iOS or Android operating system
- Re-install the App
- Log back in using the email address you used for your very first membership with us. You may have a new email address now, but your account is linked to the first email you signed up with.
- Clearing the app's cache may also fix some issues.
Please note, that our app is only supported on iOS and Android operating systems. It does not support rooted or jailbroken devices. It's also not currently supported on tablets.
If you are still having issues contact our Operations Team Leader
