RecCentre Booking Cancellation Policy

Why we have these policies

Our policies ensure fairness and allow more members to participate. Cancelling unused bookings helps others take your place.

Group Fitness Cancellation Policy

• You can cancel a class up to 30 minutes before it starts
• After this point, cancellations close

Penalties (Group Fit Commit)

• Missing a class = 1 penalty
• 2 penalties within 7 days:
  • Bookings disabled for 7 days
• During a block:
  • You can still attend, but must book in at reception on arrival (if space allows)

Cancelling early helps waitlisted members attend.

Personal Training, Massage & Court Bookings

Cancelling more than 2 hours before the appointment/start time:

• No charge
• Prepaid sessions returned as a credit on your account to be rebooked

Cancel within 2 hours of the appointment/start time:

• Full charge applied
• You will not be eligible for a refund

No-show

• Same as late cancellation – full charge and no refund
• Prevents others from booking that time

Specialty Courses, Social Sport & Group/Recurring Bookings

Cancelling with more than 24 hours’ notice:

• No charge
• Booking credit issued if prepaid

Cancelling within 24 hours or no-show

• Full charge applied
• Payment due within 7 days
• No refund

Need Help?

If you have questions:

• Chat with our team at reception
• Email: reccentre@canterbury.ac.nz or Phone: 03 369 2433

Thank you for helping us create a fair, active, and inclusive environment for everyone.