Analytics for Course Engagement (ACE)

More information on ACE, UC's early alert system.


Analytics for Course Engagement (ACE)

Analytics for Course Engagement (ACE) is a platform that provides students and staff with an enhanced real-time view of online engagement with learning systems. ACE sits within LEARN and uses machine learning, drawing data from student engagement online with course materials, and Echo360. All students in undergraduate courses will have access to a personalised ACE Dashboard for each of their courses, helping them to better understand whether they’re on track to succeed in their studies.

ACE uses a comparative measure, showing students how their engagement is tracking compared to their classmates. Students can view their ACE Dashboard on the  LEARN website.

What are the objectives of ACE?

Systems like ACE have increased in popularity over recent years. Levels of student engagement have been linked to student success, and the monitoring of student engagement will help UC to flag decreased or sudden changes in engagement within the online environment. This will allow the University to connect students with services across campus that will support them to succeed in their tertiary studies. ACE will allow UC to:

  • Monitor the academic engagement of students with online resources
  • Flag students who may need additional support
  • Better support students and connect them to wider university services

What data does ACE use?

ACE uses data logs from students’ engagement with different activities in LEARN and Echo360 and creates an engagement “score” for each student. It then compares the student’s score to the average engagement score of all students in that course. ACE does not track performance or attendance at lectures.

Who sees the data?

ACE uses data that is already available within LEARN and Echo360, it simply aggregates it in one place. This data is available to the e-Learning team, and the ACE team. Students are able to see their own data on their ACE Dashboard on LEARN.

Each college has responders who will be notified about 100-level students who are flagged as needing to improve their engagement. The ACE system has a designated coordinator who will regularly draw down the engagement data to start the process of engaging students who have been flagged.

Who is included?

ACE Dashboards are available for all undergraduate students however only first year students are being flagged for reduced engagement. This is determined by their enrolment in 100-level courses.

What about privacy?

The UC Student Agreement has been updated to ensure that students know that UC might contact them or their emergency contacts if they have concerns about their engagement or safety, and all students agree to this when they accept their acceptance offer. The ACE team has worked closely with the privacy team to ensure we are meeting our legal obligations around privacy. For more information, contact

Who is involved in the ACE system?

There are many people involved with ACE. The ACE team sits within the Evaluation and Student Insights team, and has a designated ACE Coordinator. The ACE team works closely with the accommodation providers, colleges, support services, the e-Learning team, and many other contacts across UC.

What do I do if I need further help?

If you have any questions about ACE can, you can contact Alternatively, you can complete the ACE Feedback Form by clicking here.


I’m a lecturer in a 100 level course. What do I need to do?

Unless you’ve been approached by your respective college, you won’t need to do anything if a student is flagged by the ACE system. If you want to see your students engage more with LEARN materials, the e-Learning team can help with expert advice on online course design. Click here to get in touch with them.

How can I see what the engagement levels are like for my students?

Teaching staff do not have access to individual students ACE Dashboards. However, teaching staff  have the option to use the new ACE Teacher Dashboards to get an overview of student engagement levels within 100 to 400-level undergraduate courses.

What does the ACE Teacher Dashboard do?

The ACE Teacher Dashboard is a tool on LEARN that staff can use to get an understanding of the level of online engagement of the students in their course. The tool shows:

  • Latest engagement – The number of students at each level of engagement (none/low/medium/high) within a course over the last three or seven days.
  • Historical engagement – The average engagement level of students in a course over time (three or seven day increments), allowing teaching staff to get an idea of how their students have been tracking.
  • Student engagement – The functionality to contact groups of students with different levels of engagement (note – this doesn’t apply to 100-level courses, which ACE monitors).

How do I view the ACE Teacher Dashboard for my course?

You can access an ACE Teacher Dashboard on LEARN by clicking on the Course Management cog symbol at the top of the screen when you are on a course page. Then click on ‘Analytics for Course Engagement’ under the heading ‘User Links’.

How can I see what the engagement levels are like for my students?

Please get in touch. You can email us with your questions and feedback at Further development of these dashboards is expected to occur in 2021.


How does ACE calculate my engagement level?

ACE collects data when you use LEARN and Echo360. Your engagement level increases each time you engage with different activities in LEARN, such as participating in a forum, downloading lecture notes, completing a quiz, or submitting an assignment. We know that different courses have different things on LEARN, but by looking at the engagement level of your classmates you’ll be able to see whether you’re engaging at a similar rate.


How do I read my engagement graph?

We have used a line graph to display your engagement so that you can see how it changes over time. The graph shows your engagement level as calculated by the ACE system. The vertical axis shows your level of engagement in terms of high, medium, and low. On the horizontal axis you can see a timeline with every third day showing. On these dates, your engagement for the previous three days is measured and then your engagement level is calculated and displayed. For example, the engagement level shown for a Thursday date is calculated based on your engagement with LEARN and Echo360 on Monday, Tuesday, and Wednesday.

A point is then put on the graph to represent your engagement level and it forms a dark green line so you can see how your engagement tracks over time. The big light green band is centred on the average engagement of your classmates so you can see how your engagement tracks compared to them. The wider the band, the greater the range of engagement within your course.

Does it track my engagement on the weekends, holidays, or study break?

ACE will only check in on your engagement levels during term time and UC won’t contact you about this during any breaks. However, your graph may continue to show your engagement level over the break. The key thing with the engagement graph is that it shows the average engagement of your classmates too, so you’ll still be able to see how much others are engaging on average during these times.

Will this impact my grades?

ACE is a tool to help you track your level of engagement with your online resources. UC does not use your engagement levels to assess you in any way and it is not linked to your grades. However, we may contact you if we notice that your engagement has dropped to see if there’s something we can do to help get your engagement back on track. Remember that ACE looks at engagement, not performance.

What do I do if my engagement is tracking below my classmates?

If this is the case you may want to check in with your classmates or your teaching staff, to be sure you haven’t missed anything like an assessment or online quiz. If ACE notices your engagement has dropped, UC might contact you to see if there’s something we can do to get your engagement back on track. If UC is concerned about your engagement and can’t get in touch with you, we may contact your emergency contact person or other relevant people or agencies. There are also a number of support services on offer across UC. Make the most of your studies and check them out here.

Why have I been sent a text message about ACE?

If ACE notices your engagement has dropped compared to your classmates UC might contact you to see if there’s something we can do to help get your engagement back on track. It’s important that you respond to communication from UC. If UC is concerned about your engagement and can't get in touch with you, we may contact your emergency contact person or other relevant agencies.

What if I don’t want to see my ACE tracker every time I open LEARN?

You can hide the tracker from your home page on LEARN by changing the settings on your LEARN homepage. Click the “Customise this page” button to change the blocks you see.

Hiding the tracker on your LEARN page does not remove you from the ACE system. This means that if ACE notices your engagement has dropped, UC may still contact you to see if there is something we can do to help get your engagement back on track.

Why can’t I see a graph on my ACE dashboard on LEARN?

Not every course is part of the ACE system. To start with we’re only looking at 100 to 400 level courses so if you’re enrolled in other courses you won’t be able to see your engagement levels. If you can’t see your courses or you’re having issues with your ACE Dashboard, email us at