Digital Documents - My eQuals

Universities New Zealand (UNZ) is a signatory of the Groningen Declaration on behalf of the universities of New Zealand, including the University of Canterbury.

As of 12th July 2018 the University of Canterbury will start providing digital official letters, academic transcripts and degree certificates via My eQuals, a secure online credentials service widely used by New Zealand and Australian Universities.

Please do not register independently in My eQuals: access must be generated by the Student Records team, either following your graduation (if you are graduating after 25 July 2018) or once you have ordered a copy of your transcript. If you have any questions about My eQuals access please email transcript@canterbury.ac.nz or call +64 3 369 3829.

We can only issue one digital transcript and one digital letter per person at any given time. You can re-use this endlessly by 'sharing' via My eQuals. 

If you have questions about how this works, please email transcript@canterbury.ac.nz 

For further general information on the My eQuals platform including:

please see the respective links.

Students and alumni must have a My eQuals account set up for them by Student Records in the first instance. If you are unsure of whether or not you have access, please email transcript@canterbury.ac.nz or call +64 3 369 3829 in the first instance.

Information specific to University of Canterbury and ordering through My eQuals is as follows:

Academic Transcript, Letter of Eligibility to Graduate and Letter of Conferment of Degree can all be provided via the My eQuals portal. Other official letters may be provided on a case-by-case basis.

If you have questions about what kind of documents can be provided, please contact the Student Records team by emailing transcript@canterbury.ac.nz or calling +64 3 369 3829

Anyone who has studied at the University of Canterbury or at the Christchurch College of Education can apply for a digital copy of their transcript or an official letter.

Please note that if your qualification was conferred prior to July 25 2018 you will not be eligible to receive a digital copy of your testamur(s).

Access to My eQuals comes through the Student Records team in the first team; a student or alumi must either apply for a transcript online in the first instance or have a qualification conferred (i.e. graduate, either in person at a ceremony or in absentia.)

Once your transcript / letter / testamur has been issued, you will receive a notification via email from My eQuals. This will tell you that the University of Canterbury has issued documents to you, and will contain a link to register and set up your account. You must register via this link, and create an account using the same email address that the link has been sent.

Once you have an active account, you can log in to My eQuals at any time by using your email / password combination. If you forget your password, there is an option to reset this on the login page.

This is a busy time of year for Student Records. Please allow 5 - 7 days for your order to be processed.

From 25 July 2018 onwards, all UC students will receive a free digital testamur and transcript via My eQuals within 2-3 of graduation. A notification email is sent to your permanent email address in MyUC; this is not necessarily the same as your Graduation email address.

Students who require an official transcript but have not yet graduated, or graduated prior to 25 July 2018, need to order and pay for this using the online order form.
If you have ordered a transcript or official letter please allow approximately 3 to 4 business days for processing (this is a guideline only; during busy times it will take longer to process orders). An email notification from My eQuals will be sent to the email address that you provided in the order form.

Please note that email notifications from My eQuals are frequently diverted to spam / junk automatically.

Have you checked your spam / junk mail? The email notification from My eQuals is frequently diverted automatically. 

If you have checked your spam mail, and you have either had a qualification recently conferred and have waited until 3 working days after graduation or you have ordered a digital document and it has been longer than 4 working days please contact transcript@canterbury.ac.nz or call +64 3 369 3829

For Exchange students and Study Abroad students coming to us through a partner programme, a transcript will be automatically sent to your home university or Study Abroad programme at the end of your study once results are released. If you are not attending UC through a partner programme, the UC Mobility team will contact you as to where you would like your transcript sent. Please contact ucmobility@canterbury.ac.nz if you have any further queries.

There is only one version of a transcript. The difference between a standard and a transcript for an overseas university is to do with the postage standards and protocol.

No. Certification of a digital document is controlled by the University of Canterbury and My eQuals and a printed copy or a .pdf of this document is not considered an official record. If this certification is not acceptable, a hard copy (paper) version should be ordered.

You should be able to share a link directly with another person or institution; please see the My eQuals FAQs for information about this.