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An introduction to Supply Chain Management and Operations Management providing the necessary groundwork for more advanced study in this field. There is an emphasis on practical application of the methods taught throughout the course. It considers in detail processes involved in supply chain management. The internal organisation of processes within a manufacturer or service provider is explored. The importance of inventory and the processes to control it, such as Materials Requirements Planning and Lean Production, will be discussed. The course also considers the issue of quality management and how it can be controlled.
Operations Management (OM) deals with managing production of goods and the provision of services while achieving organisational goals through being efficient and effective in their market. Every type of organisation, from large car manufacturers through to sports clubs, has an OM function and can therefore benefit from effective management of its operations. OM can therefore play a critical role within the firm in meeting its strategic goals.This course builds on the topics covered in MGMT270. The focus of this course is on tools and techniques for efficient organisation of processes within a manufacturer or service provider. The following topics will be covered in this course: Facility and Work Design, Managing Resources, Operations Scheduling and Sequencing, Lean Production, Quality Management, Statistical Process Control and Manufacturing & Service Simulation. The estimated workload breakdown for MGMT271S2 is: Lectures 24 hoursTutorial 10 hoursMid Semester Test 2 hoursFinal Exam 2 hoursQuiz 2 hoursTest + Exam + Quiz Preparation 75 hoursTutorial Preparation 10 hoursAssignment 25 hoursTotal 150 hours
The aims of this course (for students) are to:understand the core concepts related to operations management process;apply the theoretical concepts in analysing business cases and problem solving; use software for operational decision making.Learning Objectives, BComThe student will be able to:Explain the importance of process management in the context of operations and supply chain. Describe the importance of facility and work design and be able to apply facility layout tools to evaluate and improve workplace layouts.Describe and be able to apply scheduling and sequencing tools to day-to-day operations including employee scheduling.Use Simul8 software to model a production / service system and be able to use it for operational decision making.Explain how companies plan their resource levels to balance supply and demand and explain the resource planning framework, its components such as Aggregate planning, Material requirements planning (MRP), Master production scheduling and Capacity requirements planning.Describe importance and dimensions of quality and how companies develop effective quality management (QM) programmes to satisfy their customers.Describe and be able to apply statistical process control (SPC) to monitor and improve to the quality of products and services.Describe the origins, principles and tools of lean production and how lean can be applied to manufacturing and services.B.Com Learning Goals1. Graduates can demonstrate advanced knowledge of their selected subject major, informed by the broader context of commerce. The assignment, test and exam are opportunities to demonstrate advanced knowledge in Operations Management Process. 2. Graduates are able to use analytical thinking and problem-solving skills to address specific problems.In class exercise, assignment, test and exam all require application of theories to analytical thinking and problem solving skills.3. Graduates can understand issues from a range of ethical, global and multicultural perspectives.The test and exam require the understanding of global issues in supply chain management4. Graduates are able to communicate effectively both orally and in written form.Written communication assessed in this course through the assignment.For quality assurance purposes the School is required to hold on record a number of assessment pieces as examples of differing standards of work. If you have any objections to the school holding your assessment for this purpose then email the course coordinator to ensure your assignment is not used for this purpose.
This course will provide students with an opportunity to develop the Graduate Attributes specified below:
Critically competent in a core academic discipline of their award
Students know and can critically evaluate and, where applicable, apply this knowledge to topics/issues within their majoring subject.
Employable, innovative and enterprising
Students will develop key skills and attributes sought by employers that can be used in a range of applications.
(1) MGMT100 orMGMT170; and (2) STAT101 RP: MGMT270 orMSCI270
MGMT270 or MSCI270
Students must attend one activity from each section.
All Lectures and tutorials are offered from 19 July – 27 August, and 13 September – 22 OctoberLectures for MGMT271-21S2 are recorded using the ECHO360 lecture recording system.
A cover sheet MUST be used on the assignment. This is on Learn.Late Assignments: Assignments submitted after the due date without an extension being granted by the Lecturer will have 10% of the mark deducted for every day or part day the assignment is late. Assignments will not be accepted for marking if the assignment is submitted any later than 5 days after the due date.GradingYour final score will be calculated after the raw marks for each assessment have been standardised. You should not regard 50% as a pass mark. You need to pass the invigilated assessment (test and final exam combined) in order for you to pass the course.
Collier, David A.,1947- , Evans, James R;
Fifth student edition;
Collier, David A.,1947- , Evans, James R;
OM6 :Operations and supply chain management
Centage Learning, 2017.
The above text book is available in the Library. You can borrow the book to copy the specific chapter.
Coversheets - Group and Individual
Class RepresentativeA class representative may be asked to volunteer in the first few weeks of class. Any problems with the course can be raised with the class rep. The class representative will take up any issues raised by class members with the lecturer concerned as they occur. Departmental Academic PoliciesThe Department assumes that you have read this document.You should also read the General Course and Examination Regulations Dishonest PracticeThe University of Canterbury considers cheating and plagiarism to be serious acts of dishonesty. All assessed work must be your own individual work unless specifically stated otherwise in the assessment guidelines. Material quoted from any other source must be clearly acknowledged. You must not copy the work of another person (student or published work) in any assessment including examinations, tests and assignments. Any person, who is found to have copied someone else's work, or to have allowed their work to be copied, will receive a fail grade for that piece of assessment and may face disciplinary action which may lead to a fine, community service or exclusion from the university.IMPORTANT: Where there are concerns regarding the authorship of written course work, a student can be required to provide a formal, oral explanation of the content of their work.Citations and referencing
Domestic fee $831.00
International fee $3,875.00
* All fees are inclusive of NZ GST or any equivalent overseas tax, and do not include any programme level discount or additional course-related expenses.
For further information see
Management, Marketing and Entrepreneurship