MGMT271-22S2 (C) Semester Two 2022

Operations Management Processes

15 points

Start Date: Monday, 18 July 2022
End Date: Sunday, 13 November 2022
Withdrawal Dates
Last Day to withdraw from this course:
  • Without financial penalty (full fee refund): Sunday, 31 July 2022
  • Without academic penalty (including no fee refund): Sunday, 2 October 2022


An introduction to Supply Chain Management and Operations Management providing the necessary groundwork for more advanced study in this field. There is an emphasis on practical application of the methods taught throughout the course. It considers in detail processes involved in supply chain management. The internal organisation of processes within a manufacturer or service provider is explored. The importance of inventory and the processes to control it, such as Materials Requirements Planning and Lean Production, will be discussed. The course also considers the issue of quality management and how it can be controlled.

Operations Management (OM) deals with managing production of goods and the provision of services while achieving organisational goals through being efficient and effective in their market.  Every type of organisation, from large car manufacturers through to sports clubs, has an OM function and can therefore benefit from effective management of its operations. OM can therefore play a critical role within the firm in meeting its strategic goals.

This course builds on the topics covered in MGMT270. The focus of this course is on tools and techniques for efficient organisation of processes within a manufacturer or service provider. The following topics will be covered in this course: Facility and Work Design, Managing Resources, Operations Scheduling and Sequencing, Lean Production, Quality Management, Statistical Process Control and Manufacturing & Service Simulation.  

The estimated workload breakdown for MGMT271S2 is:
Lectures 24
Tutorial 10
Mid Semester Test 2
Final Exam 2
Quiz 2
Test + Exam + Quiz Preparation 75
Tutorial Preparation 10
Assignment 25
Total 150 hours

Learning Outcomes

  • The aims of this course (for students) are to:
  • understand the core concepts related to operations management process;
  • apply the theoretical concepts in analysing business cases and problem solving;
  • use software for operational decision making.

    Learning Objectives, BCom
    The student will be able to:
  • Explain the importance of process management in the context of operations and supply chain.
  • Describe the importance of facility and work design and be able to apply facility layout tools to evaluate and improve workplace layouts.
  • Describe and be able to apply scheduling and sequencing tools to day-to-day operations including employee scheduling.
  • Explain how companies plan their resource levels to balance supply and demand and explain the resource planning framework, its components such as Aggregate planning, Material requirements planning (MRP), Master production scheduling and Capacity requirements planning.
  • Describe importance and dimensions of quality and how companies develop effective quality management (QM) programmes to satisfy their customers.
  • Describe and be able to apply statistical process control (SPC) to monitor and improve to the quality of products and services.
  • Explain the concept, importance and different models of queuing theory and be able to apply different models in service industry context.

    B.Com Learning Goals
    1. Graduates can demonstrate advanced knowledge of their selected subject major, informed by the broader context of commerce.
  • The assignment, test and exam are opportunities to demonstrate advanced knowledge in Operations Management Process.
    2. Graduates are able to use analytical thinking and problem-solving skills to address specific problems.
  • In class exercise, assignment, test and exam all require application of theories to analytical thinking and problem solving skills.
    3. Graduates can understand issues from a range of ethical, global and multicultural perspectives.
  • The test and exam require the understanding of global issues in supply chain management
    4. Graduates are able to communicate effectively both orally and in written form.
  • Written communication assessed in this course through the assignment.

    For quality assurance purposes the School is required to hold on record a number of assessment pieces as examples of differing standards of work. If you have any objections to the school holding your assessment for this purpose then email the course coordinator to ensure your assignment is not used for this purpose.
    • University Graduate Attributes

      This course will provide students with an opportunity to develop the Graduate Attributes specified below:

      Critically competent in a core academic discipline of their award

      Students know and can critically evaluate and, where applicable, apply this knowledge to topics/issues within their majoring subject.

      Employable, innovative and enterprising

      Students will develop key skills and attributes sought by employers that can be used in a range of applications.


(1) MGMT100 or MGMT170; and (2) STAT101 RP: MGMT270 or MSCI270


MSCI221, MSCI271

Equivalent Courses


Recommended Preparation

MGMT270 or MSCI270

Timetable Note

All Lectures and tutorials are offered from 18 July – 26 August, and 12 September – 21 October
Lectures for MGMT271-22S2 are recorded using the ECHO360 lecture recording system.

Course Coordinator / Lecturer

Mesbahuddin Chowdhury


Assessment Due Date Percentage  Description
Assignment 1 19 Aug 2022 10% Individual Assignment on Problem Solving
Mid Semester Test 24 Aug 2022 40% Mid Semester Test (Week 6)
Assignment 2 14 Oct 2022 10% Individual Assignment on Problem Solving
Final Examination 40% Final Examination

A cover sheet MUST be used on the assignment. This is on Learn.
Late Assignments: Assignments submitted after the due date without an extension being granted by the Lecturer will have 10% of the mark deducted for every day or part day the assignment is late. Assignments will not be accepted for marking if the assignment is submitted any later than 5 days after the due date.

Assessment In Te Reo Māori
In recognising that Te Reo Māori is an official language of New Zealand, the University provides for students who may wish to use the Te Reo Māori in their assessment. If you intend to submit your work in Te Reo Māori you are required to do the following:

Read the Assessment in Te Reo Māori Policy and ensure that you meet the conditions set out in the policy. This includes, but is not limited to, informing the Course Coordinator 1) no later than 10 working days after the commencement of the course that you wish to use Te Reo Māori and 2) at least 15 working days before each assessment due date that you wish to use Te Reo Māori.

Textbooks / Resources

Required Texts

Collier, David A. , Evans, James R; OM6 : Operations and supply chain management ; Student edition; Centage Learning, 2017 (Students can use Collier, D.A., and Evans, J.R. (2017) OM6 in this course).

The above text book is available in the Library as hard and softcopy. You can borrow the book to copy the specific chapter or you can read it online. Library link for the text book:


Course Administration
The Learn System will be used in this course and will contain any class announcements and any other material that is handed out at lectures.  This also contains previous test and exams and their model answers.

Class Representative
A class representative may be asked to volunteer in the first few weeks of class.  Any problems with the course can be raised with the class rep.  The class representative will take up any issues raised by class members with the lecturer concerned as they occur.

Departmental Academic Policies
The Department assumes that you have read this document.

You should also read the General Course and Examination Regulations

Dishonest Practice
The University of Canterbury considers cheating and plagiarism to be serious acts of dishonesty.  All assessed work must be your own individual work unless specifically stated otherwise in the assessment guidelines. Material quoted from any other source must be clearly acknowledged. You must not copy the work of another person (student or published work) in any assessment including examinations, tests and assignments. Any person, who is found to have copied someone else's work, or to have allowed their work to be copied, will receive a fail grade for that piece of assessment and may face disciplinary action which may lead to a fine, community service or exclusion from the university.

IMPORTANT: Where there are concerns regarding the authorship of written course work, a student can be required to provide a formal, oral explanation of the content of their work.

Citations and referencing

Indicative Fees

Domestic fee $845.00

International fee $3,975.00

* All fees are inclusive of NZ GST or any equivalent overseas tax, and do not include any programme level discount or additional course-related expenses.

For further information see Management, Marketing and Tourism .

All MGMT271 Occurrences

  • MGMT271-22S2 (C) Semester Two 2022