Membership freeze or cancellation

There may be times you need to freeze your membership for a brief time or cancel it entirely before the duration of the contract is complete.

Our Terms & Conditions form part of your contract and provide the guidelines to your entitlements. When you sign your membership form or agree to the T&C's for online memberships, you are agreeing to these terms. We use these terms to make decisions on requests for early cancellation or to freeze memberships.

Membership Freezes

  • Staff, Friends of UC and Community members with 12-month memberships are eligible to apply.
  • Minimum period to go on hold is 1-month.
  • Maximum period to go on hold is 3-months.
  • Maximum of two 'freezes' in any 12-month period.
  • Freeze requests cannot included the End of Year Close period (22nd Dec - 4 Jan).

For the full terms and conditions of your membership contract, please see your copy of your contract.

Process

  1. Bring your membership card to reception and ask to freeze your membership.
  2. You will be asked to fill in a Membership Freeze form.
  3. You will be given the top copy of the form - please hold onto this.
  4. When you are ready to start your membership again, come back to the reception and bring that top copy with you.

If you cannot make it into the RecCentre in person, please email our Group Fitness & Customer Experience Team Leader. We will contact you and make arrangements to suit your situation.

Cancellation of membership

  • Staff, Friends of UC, and Community members may apply to terminate memberships early.
  • To apply, please address an email to the Group Fitness & Customer Experience Team Leader outlining your reason to request a cancellation and proposed end date. You may be asked to provide evidence as necessary to support your application (eg job offer, surgeon/doctor certificate).
  • Any refund granted is calculated pro-rata for the term already used, and an administration fee of $30 is deducted off the final amount, should your request be approved.

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