COVID-19 (Coronavirus) - Alert Level 2 

Last updated 4/09/2020 3.30pm 

Kia ora koutou

Following the Prime Minister's announcement, NZ (outside Auckland) will remain in Alert Level 2 until midnight Wednesday 16th September, 2020. 

Key changes to service are:

  • Group Fitness class bookings are essential via the Rec&Sport app  (if you don't have the app, or are a casual user, please call our customer service team for assistance)
  • Occupancy limits apply and will be monitored by staff.  Please follow all instructions from staff. 
  • Climbing wall is closed.  All other areas remain open.
  • Some equipment may be removed to improve physical distancing 
  • Show your towel at reception on arrival - no towel?  Hire one for 50c or buy one for $5.  Please use your towel during your workout. 
  • Sanitise hands on arrival, and clean your equipment before and after use. 
  • On-demand now available in app, or view our YouTube and revisit our old faves 

Please read more detail in the drop-down menu below. 

Service Updates

Casual Visitors & New  Memberships 

  • Casual visitors and new members are welcome
  • Please don't be offended if we deny entry due to capacities being reached.     
  • Quietest periods are 10am - 3pm each day



  • Monday to Friday, 6am - 9pm 
  • Saturday and Sunday, 9am - 5pm 

These hours will be in effect until Dec 23, 2020


Fitness Consultation Services 


  • Climbing Wall is closed 
  • All other areas remain open, but occupancy limits will apply.  Please observe signage and follow staff instructions 






  • BOOKINGS ESSENTIAL via the Rec&Sport app. 
  • Check out how to book here
  • Class sizes have been reduced. Classes have been reduced by 5mins to assist in transitions 
  • Please clean your equipment before and after use  
  • Try to maintain 1m distance whilst waiting for your class, and 2m when exercising 

Online Classes 

Small Group Training 

  • All courses are running as normal. 


App based booking is now a thing!

  • Thankyou to our members who responded to our survey or provided feedback by email or in person 
  • As a result, we will keep the booking system for ALL group fitness classes, as part of our regular service

How to book

  • Open your Rec&Sport app, and select the class timetable tile 
  • Select the day and timelsot you'd like (it will show you how many spaces are available)
  • Select the 'book' button.  You're in. You can choose to add it to your calendar so you dont' forget. 
  • Sessions are being made available to book 5 days in advance.  
  • When you arrive, please see the instructor (or their helper) and make sure you have been "checked-in".
  • Try not to be late.  It is discourteous to other participants and the instructor, plus you miss out on pre-class briefing and banter 
  • If you are unavoidably late, just make sure you see the instructor before you leave, so we can check you in (and avoid a strike!)
  • If you can no longer make it, go into the app and delete your booking as soon as you know 

Are there penalties if I don't turn up without cancelling

  • YES!  We have limited spaces, so we need your help to make sure everyone has a fair chance at working out. 
  • If you fail to turn up, or you are late, you will receive one strike.  
  • If you reach 3 strikes, we will block your ability to make future bookings for 2 weeks. 
  • You can still come to the gym, but you would lose the privelege of booking via the app. 

Here are the changes that will provide more flexiblity, but keep the benefits of booking:

  • No limit on the number of classes you can book a day 
  • No limit on how many bookings you can make
  • You can cancel almost right up to start time (30mins beforehand)
  • Capacity is lifted in all classes, back to normal levels.  We've reduced some, based on feedback they were considered too full before
  • Casuals can be booked in by our group fitness team on arrival

This means:

  • If you don't want to commit to a class, you can check the app right before you need to make that decision, and see how full it is.  If the class is full then you've just saved yourself a trip.  If it's got space, just book yourself in and walk over. 
  • Our instructors can book you into the class, and then check you off, but if the class is full you may be turned away
  • You have to option to commit to a class, and plan your week/day, but if stuff comes up, you can cancel with no penalty up to 15mins prior.  Easy. 

Zone Classes (Spin, Fit50)

  • Book via the app, just the same 
  • Pay for your class at reception, just the same, collecting your token and towel
  • Get checked-in at your class by the instructor, just the same 

All other classes (Gymnasium and Sportshall) 

  • Book via the app, just the same 
  • Arrive at class and take a spot (no floor markings, but for comfort, try to keep a nice distance)
  • The instructor (or helper!) will come round and check you in before class 
  • If you're unavoidably late, make sure you see the instructor after class, and they will check you in.
  • Remember - 5pm and 6pm classes are VERY popular.  Arrive early and book ahead so you don't miss out!  


Social Sport Leagues 

Drop-in Sport

UTSNZ & Run Canterbury 

  • Run Canterbury will continue.  New meeting point to be advised. 
  • Please contact Gary Gin for more information 

Club Sport 

  • Will continue with contact tracing and crowd size maximums. 
  • Please contact Emma Cantwell for more information

Sport Academy 

  • Sport Academy will continue using the booking system at reduced capacity
  • Please contact Stacey Niao for more information

Sport Science Testing 

  • Our full range of sport science testing is still available
  • Please contact Stacey Niao for more information


  • All casuals, visitors and members are required to scan or sign in, as per our normal conditions of entry 
  • This is to meet our usual health & safety requirements 
  • Government Contact Tracing QR codes are available, should you wish to record your own movements 

Download now!

  • It is vital that you download the UC Rec&Sport app t
  • Please ensure you use the email you signed up for your membership account with
  • Your new app account can take up to 24hours to connect to your RecCentre account 
  • You can only start to make bookings (or assign yourself a workout) once this connection is completed.
  • If it hasn't happened, you'll get a message telling you 'your membership doesn't allow you to do this' , try again later.
  • If you are still getting this message 24hours later, give us a call. 

 Why get the app?

  • Bookings are essential for Group Fitness Classes  See more info here
  • Assign yourself a workout, or try out constantly changing workouts of the day and week 
  • Easy links to our YouTube page for recorded classes
  • If your phone does not support the app, please contact or phone 364 2433 and one of our Customer Experience team will assist you to make a booking over the phone  

Contact us with your feedback 

  • Our services have now largely returned to normal
  • We encourage your feedback and suggestions, email our Rec & Sport Manager, or any staff member you come across 

Kat Henderson

Sport and Recreation Manager
Recreation Centre 101C
Internal Phone: 95082