Official Transcripts and Letters.

Please allow a minimum of 10 working days for your order to be processed.  We are currently experiencing a high volume of orders and there may be a delay with processing.  Thank you for your patience.

Due to Covid-19, we are finding that orders sent via International Post are taking a very long time to reach their destination (up to three months in some cases). If you require a physical (paper) copy of your transcript urgently, please select the 'courier' option when filling out the order form.

Please read the following information before placing an order:

  • ONLY ORDER ONE COPY OF YOUR DIGITAL TRANSCRIPT AND/OR LETTER - we can only provide one copy. For more information, please see here
  • We can only accept payment made online using a credit or debit card at the time you place your order. If you have questions or concerns about this, please email or call +64 3 369 5508.
  • A physical paper order, once processed, will be posted to the address in the order form.  Please use the comments section to advise us if your permanent address has changed to the one we may hold for you in our student system and we will update that information as well.  Please note: As a result of Covid-19 physical paper orders, once processed, cannot be collected from the University.
  • If you require your physical transcript/letter sent to an address that is different to your billing address, please use the comments section to indicate this and provide the full address (including the postcode) you need the documents sent to.
  • If you are unsure of how to use the new form, please email before placing an order.

If you are experiencing problems with the form and find that you cannot add or remove items from your cart, please try using another browser (Chrome works best, do not use Internet Explorer). If you try a different browser and are still having problems, please call +64 3 369 5508 or email and DO NOT COMPLETE OR PAY FOR YOUR ORDER.

You can order your academic transcripts and/or letters using our ONLINE ORDER FORM