Costs and how to order

Please note that it takes a minimum of 24 hours to process an order for a digital transcript


Hard-copy (Paper)

Qualification AwardedTranscriptOfficial Letter*Transcript + One Official LetterTestamurs
Prior to 25th July 2018 $40 $40 $40 Free**
25th July 2018 onwards $40 $40 $40 Free
Not yet awarded $40 $40 $40 N/A
  Additional copies within the same order $20  
  • NZ, Australia and worldwide post and courier charges, if required, are additional, based on actual expenditure
  • All costs in New Zealand dollars and GST inclusive

* Eligibility to Graduate or Conferment of Degree

** First copy upon graduation – replacement certificates $120


Qualification AwardedTranscriptOfficial Letter*Transcript + One Official LetterTestamurs
Prior to 25th July 2018 $30 $30 $30 N/A
25th July 2018 onwards Free $30 $30 Free
Not yet awarded $30 $30 $40 N/A


The process

Semester 1 results are due to be released on Monday 6 July. If you will require a transcript and/or letter of Eligibility to Graduate once your results have been released, please order this now and ask for it to be delayed until exam results are released.
Transcript and letter requests will be processed in the order they are received.

Please note that post-result release is an exceptionally busy time of year for Student Records; due to high order volumes, there may be a wait time of 5 - 7 working days.


Online orders with a credit card

Order your transcript using the Online Transcript Request Form 

Online orders without a credit card

There are three payment options if you are ordering the transcript online and are NOT paying via credit card. Please note that payment must be received before orders for digital transcripts can be processed:

1. Online payment

  • Send the Transcript Request Order Form to the University using the 'Send Form to University' button at the top of the last page.
  • Pay by bank transfer at the time of ordering and email to let them know your order has been paid for.
  • Pay by eftpos/cheque or credit card when you collect the transcript.

2. Bring in your completed order form

  • Print out the Order Form and bring it in to the Student Services Centre, Level 1, Matariki.
  • Pay by eftpos/cheque or credit card.

3. Post

  • Mail the Order Form with cheque payment to the address below. Cheques should be made out to the University of Canterbury.

Student Records - Transcripts
University of Canterbury
Private Bag 4800
New Zealand

Please note: The Cashiers do not accept cash payments.

Official transcripts can not be released or uploaded to My eQuals until payment is confirmed.

An official record or official letter can not be issued if a student has outstanding fees or charges, such as:

  • Library fines
  • Tuition fees
  • Accommodation fees.

Your request won't be processed until the account is cleared with Financial Services.

Contact us

Accounts Receivable Supervisor
Phone: +64 3 369 3431 ext. 93431

Once any outstanding fees or charges are paid, please email Student Records to let them know Include your full name.

If in hard-copy (paper) format the transcript/letter may be collected from the Help Desk, Student Services Centre, Level 1, Matariki or posted/couriered to an address provided. You will be emailed when the transcript and/or letter is ready to collect. You will need to bring a form of ID if you are collecting a transcript from the Help Desk.

If you ordered a digital document you will receive an email notification from My eQuals advising when your document/s have been issued. The email will be sent to the permanent personal email address provided upon enrolment or advised by you subsequently.
Please note that the email notification is frequently diverted automatically to spam / junk mail - please check these first if you are waiting for digital documents.

Please note that we cannot courier documents to PO Boxes - we require a physical address.

If in hard-copy (paper) format and someone else is collecting your letter/transcripts, or they will be posted to someone else on your behalf, then you must provide a letter which:

  • Is signed by you
  • States your name
  • States the name of the person acting on your behalf

Or, email and give authorisation stating the name of the person who is collecting the letter/transcript on your behalf.

Please note that it takes a minimum of 24 hours for digital transcripts to be processed - these cannot be provided immediately.

Please allow 3 to 5 business days (Monday - Friday) for your order to be processed. Please note that this is guideline only; during busy times (i.e. immediately after grade release) it will take longer to process orders.

Please note that physical orders cannot be couriered to a PO Box. A physical address must be provided.