Costs and how to order


Hard-copy (Paper)

Qualification AwardedTranscriptOfficial Letter*Transcript + One Official LetterTestamurs
Prior to 25th July 2018 $40 $40 $40 Free**
25th July 2018 onwards $40 $40 $40 Free
Not yet awarded $40 $40 $40 N/A
  Additional copies within the same order $20  
  • NZ, Australia and worldwide post and courier charges, if required, are additional, based on actual expenditure
  • All costs in New Zealand dollars and GST inclusive

* Eligibility to Graduate or Conferment of Degree

** First copy upon graduation – replacement certificates $95


Qualification AwardedTranscriptOfficial Letter*Transcript + One Official LetterTestamurs
Prior to 25th July 2018 $30 $30 $30 N/A
25th July 2018 onwards Free $30 $30 Free
Not yet awarded $30 $30 $40 N/A


The process

Online orders with a credit card

Order your transcript using the Online Transcript Request Form 

Online orders without a credit card

There are three payment options if you are ordering the transcript online and are NOT paying via credit card. Please note that payment must be received before orders for digital transcripts can be processed:

1. Online payment

  • Send the Transcript Request Order Form to the University using the 'Send Form to University' button at the top of the last page.
  • Pay by bank transfer at the time of ordering and email to let them know your order has been paid for.
  • Pay by eftpos/cheque or credit card when you collect the transcript.

2. Bring in your completed order form

  • Print out the Order Form and bring it in to the Student Services Centre, Level 1, Matariki.
  • Pay by eftpos/cheque or credit card.

3. Post

  • Mail the Order Form with cheque payment to the address below. Cheques should be made out to the University of Canterbury.

Student Records - Transcripts
University of Canterbury
Private Bag 4800
New Zealand

Please note: The Cashiers do not accept cash payments.

Official transcripts can not be released or uploaded to My eQuals until payment is confirmed.

An official record or official letter can not be issued if a student has outstanding fees or charges, such as:

  • Library fines
  • Tuition fees
  • Accommodation fees.

Your request won't be processed until the account is cleared with Financial Services.

Contact us

Accounts Receivable Supervisor
Phone: +64 3 369 3431 ext. 93431

Once any outstanding fees or charges are paid, please email Student Records to let them know Include your full name.

If in hard-copy (paper) format the transcript/letter may be collected from the Help Desk, Student Services Centre, Level 1, Matariki or posted to an address provided. You will be emailed when the transcript and/or letter is ready to collect. Bring a form of ID if you are collecting a transcript from the Help Desk.

If it is a digital document you will be emailed advising when your transcript is available via My eQuals. The email will be sent to the permanent personal email address provided upon enrolment or advised by you subsequently.

If in hard-copy (paper) format and someone else is collecting your letter/transcripts, or they will be posted to someone else on your behalf, then you must provide a letter which:

  • Is signed by you
  • States your name
  • States the name of the person acting on your behalf

Or, email and give authorisation stating the name of the person who is collecting the letter/transcript on your behalf.

Please allow 3 to 4 business days (Monday - Friday) for your order to be processed. Please note that this is guideline only; during busy times (i.e. immediately after grade release) it will take longer to process orders.