COVID-19 & Library Services

 

UC Library is currently operating under COVID-19 Alert Level 2.  
The current alert level applies from 8 September 2021.

See below for details on library services and use during this alert level.

Library Services under COVID-19 Alert Levels

Information for all Library Users

Under Delta Alert Level 2, please check Library hours.

  • There are number limits on people for each library building. Security staff will monitor the limits on entry. You are required to scan Canterbury Cards and building QR codes for contact-tracing purposes.
  • Face coverings are expected to be worn in all libraries. Extra surface cleaning and hand sanitiser are provided.
  • Return bins are open.
  • For external borrowers only - Library catalogue requesting is unavailable. Campus libraries are only open to UC staff and students during Alert Level 2. 
  • You can request interloans for any articles which are unavailable online.

Scanning and Postal services for UC staff and students

The Library is offering the following services to aid with learning, teaching and research:

  • Click and Post
    • UC staff and students can request items via the library catalogue and select the Postal option (if you do not have this request option, contact library staff as it is limited to certain types of library accounts).
    • Items will be retrieved daily (Monday - Friday) and posted to you.
      Delivery times are subject to postal service operations. Postage is limited to within New Zealand only.
  • Scanning/digitisation
    • UC staff and students can request scans of print resources (where an electronic copy of the resource is not available) if they are not able to access campus:
    • Email library@canterbury.ac.nz. Please include as much detail as you can e.g. chapters/articles required. These will be subject to Copyright restrictions.
  • Return of items for those not able to return to campus
    • If you are unable to bring library items to campus you can return them via our Freepost address:
      Freepost Library
      University of Canterbury
      Private Bag 4800
      Christchurch 8140

Information for all Library Users

Under Alert Level 1 all UC Libraries are open. 

We welcome back our external borrowers and ULANZ members.

Person limits for library buildings have been removed but you are still advised to scan Canterbury Cards and/or building QR codes for contact-tracing purposes.  Extra surface cleaning, hand sanitiser and GermShield are still being provided.

Alert Level 1 Service Information

  • Subject Librarian appointments
    Under Alert Level 1 Subject librarians are available for in person appointments again.
  • Return of items for those not able to return to campus
    If you are unable to bring library items to campus you can return them via our Freepost address. 
    Freepost Library
    University of Canterbury
    Private Bag 4800
    Christchurch 8140  

Information For All Library Users

Under Alert Level 3, all libraries remain closed.

Additional scanning and postal services are available to UC staff and students (see below).

  • Your loans will be extended, so don't worry about overdues. 
  • We have temporarily disabled the renewal function in MyAccount as the Library is extending loan dates automatically.
  • Please don't return your books and items to the library. All returns bins are closed.
  • Library catalogue requesting is currently unavailable for external borrowers as we are unable to fill requests.
  • You can request interloans for any articles which are unavailable online. All New Zealand and overseas libraries have suspended physical supply of books but electronic supply may be possible.

Scanning and Postal services for UC staff and students

We will be offering the following services to aid with learning, teaching and research:

  • Click and Post
    UC staff and students can request items via the library catalogue and these will be posted to you (if you do not have this request option, contact library staff as it is limited to certain types of library accounts).
    Items will be retrieved daily (Monday - Friday). Items in library storage locations will be unavailable for this service.  
    Delivery times are subject to postal service operations. Postage is limited to within New Zealand only.
  • Scanning/digitisation
    UC staff and students can request scans of print resources (where an electronic copy of the resource is not available):
    Email library@canterbury.ac.nz. Please include as much detail as you can e.g. chapters/articles required. These will be subject to Copyright restrictions.
  • Access to Kā Kohika items
    Requesting is currently disabled in Kā Kohika due to our limited ability to make these items available to requestors. It may be possible for us to scan/provide reproduction copies or to make items available for UC Academic staff for teaching (as in point above). If you require a Kā Kohika item please email the details (e.g. item permalink) through to library@canterbury.ac.nz and staff will assess your request.

 Access to Information Resources

  • Explore a range of library resources you can access from home.
  • Guidance on the online resources available for your subject are available through our Subject Guides
  • Where a physical text is needed for teaching, alternatives are in place or under investigation.
    Please contact your subject librarian for assistance or use AskLIVE online chat.
    If the text is in one of our libraries we may be able to supply via the level 3 options above.

Information for all Library Users

Under Alert Level 4 all UC libraries are closed.
Library staff are working from home and are still providing library services online (see below for ways to contact/access our services).

  • Your loans will be extended, so don't worry about overdues. Fines will be waived.
  • Please don't return your books and items to the library. All returns bins are closed.
  • Requesting via the Library catalogue is currently still available for UC staff and students, but we will be unable to fill requests until level 4 ends.
  • You can request interloans for any articles which are unavailable online. 
  • Consult our website for the latest library information.
  • Contact us by email or live chat.

Access to Information Resources

  • Explore a range of library resources you can access from home.
  • Guidance on the online resources available for your subject are available through our Subject Guides.
  • Where a physical text is needed for teaching, alternatives are in place or under investigation.
    Please contact your subject librarian for assistance or use AskLIVE online chat.

Contact us

Asklive chat service is available 8.30am - 8.30pm weekdays and 10.30am - 8.30pm weekends

Subject Librarians are available to help and you can speak with them by phone, email, audio/video conference (Alert Levels 2-4). And also in person in Alert Level 1.

Email library@canterbury.ac.nz

 

Please also refer to the UC COVID-19 information page for further guidance for the UC community.