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Our Services

  • Email (via Office 365) on and off campus
  • Distribution list creation and maintenance
  • SPAM Protection
  • Shared service mailboxes  
  • Mailbox access  
  • Bookable resources  
  • Email forwarding  
  • Email restoration
  • 1st level IT help desk (phone) with escalation to 2nd and 3rd level support teams
  • Support kiosk (Library)
  • Support website
  • Storage consultancy services
  • Cloud storage advice and procurement
  • Virtual servers/machines (using VMWare)
  • Server operations and performance monitoring
  • Password resets 
  • Application access requests 
  • Remote desktop access (go.canterbury, Direct access) 
  • Storage quotas
  • Display name and email address changes
  • Computers
  • Printers
  • Student workrooms
  • Telephony (desk and mobile)
  • Audio visual
  • Lecture theatres
  • IT recycling
  • Mobile device support
  • IT Project Management
  • IT Architectural services:
    • Enterprise
    • Application
    • Infrastructure
    • Security
    • Storage
    • Audio visual design
  • Business analysis and consultancy
  • Service delivery management
    • Service assurance services
  • Hardware
  • Software
  • Cloud application services
  • Cloud infrastructure services
  • Standard operating environment (SOE) management and deployment 
  • Software installation and Software update services 
  • Anti-virus and Endpoint protection
  • Research consultancy regarding the technical resources available
  • NeSI assistance 
  • Research Compute Cluster: support access and maintenance