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Our Services
- Email (via Office 365) on and off campus
- Distribution list creation and maintenance
- SPAM Protection
- Shared service mailboxes
- Mailbox access
- Bookable resources
- Email forwarding
- Email restoration
- 1st level IT help desk (phone) with escalation to 2nd and 3rd level support teams
- Support kiosk (Library)
- Support website
- Storage consultancy services
- Cloud storage advice and procurement
- Virtual servers/machines (using VMWare)
- Server operations and performance monitoring
- Password resets
- Application access requests
- Remote desktop access (go.canterbury, Direct access)
- Storage quotas
- Display name and email address changes
- Computers
- Printers
- Student workrooms
- Telephony (desk and mobile)
- Audio visual
- Lecture theatres
- IT recycling
- Mobile device support
- IT Project Management
- IT Architectural services:
- Enterprise
- Application
- Infrastructure
- Security
- Storage
- Audio visual design
- Business analysis and consultancy
- Service delivery management
- Service assurance services
- Hardware
- Software
- Cloud application services
- Cloud infrastructure services
- Standard operating environment (SOE) management and deployment
- Software installation and Software update services
- Anti-virus and Endpoint protection
- Research consultancy regarding the technical resources available
- NeSI assistance
- Research Compute Cluster: support access and maintenance
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