About IT Services: Service Desk
The Service Desk, led by Louise Owers, is the primary point of contact for customers with IT Services. The team answers requests, resolves issues and provides information and communications as needed for the services provided by IT Services.
Functional Areas Supported
- Front line support for IT Services
- Maintains knowledge for IT Services, including the IT Services website
- Customer communications
- Software license procurement
- Audio visual call triage and remote support