Multi-Factor Authentication

Multi-Factor Authentication (MFA) is a quick, easy way to confirm your identity when logging into online services such as email (Outlook), Teams, or One Drive.  

MFA uses a second method of authentication alongside your password to ensure it’s actually you logging in to your account. This ‘double check’ confirms that you are who you say you are and can be done through:

  • an authenticator app, as number matching, a push notification or a one-time code .
  • a text message.
  • a phone call. 

Please refer to our FAQ if you have further questions. 

Why use MFA?

The University of Canterbury takes the safety of its students and staff seriously and wants to ensure a secure digital identity. MFA helps us provide you with secure access to all Microsoft 365 applications such as Outlook, Word, Excel, OneDrive, PowerPoint, Teams, and SharePoint.​​​​​ 

Over the years, there have been significant cyberattacks against higher education institutions and further education. As a result of these incidents, disruptions have occurred during critical times, such as during exam results, clearances, and enrolment periods.  

One of the most powerful methods we can utilise to strengthen our cybersecurity is MFA. Using this can drastically reduce the odds that your login information, often referred to as "credentials", will be stolen and your accounts accessed by attackers. Since MFA requires extra confirmation, beyond a password, that you are the person you claim to be, it helps to provide you with an additional layer of security. 

You must register for MFA to access your University of Canterbury Microsoft 365 account and applications. 

It takes only a few minutes to set-up MFA. 

Frequently Asked Questions

Multi-Factor Authentication FAQs

Privacy Consideration FAQs

Check my MFA registration settings

For students and staff based in China, setting up MFA is slightly different, and you can find all the information here.


Where do I go for help?

If you need help please contact the IT Service Desk on 03 369 5000 or 0508 824 843, or go to the UC Service Portal

What do I need to do to?

Please use the steps below for all students, staff, and visitors (except those based in China). If you are based in China, please go to this page.

First, you’ll need to install an authenticator app on your smart phone, if you don’t already have one. 

If you already have an authenticator app on your phone, proceed to Step 2. 

Step 1. Install an authentication app  


We strongly recommend installing the Microsoft Authenticator app on your smart phone.  

 To do this, visit your app store and type ‘authenticator application’ in the search bar, or alternatively scan the QR code with your camera on your Android or iOS mobile device.  

 You can also read a quick start guide or watch a video.

 Now, you’re ready for step 2, register for MFA. 


Step 2. Register for MFA 

MFA works by linking your phone number to your Microsoft 365 account and applications. You can choose an authentication method that works best for you. 

Read the quick start guide to register with:

Or you can watch a short video.

That’s it, you’re all set to go. 

How to update your MFA details

If you need to update your details at any time, you can also use this quick start guide or watch a video