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Campus Phone System

The UC phone system is run on Skype for Business (SfB).  To learn more about Skype at UC click here (opens Intranet in new window).

You can find out how to use Skype to connect with your team Keeping in touch with your team using Skype for Business

Please use the following instructions to sign into your Skype for Business client.

Overview

This article covers:

  • Sign in on Windows

    • Sign in on Windows

    The Skype for Business (SfB) client is part of the Microsoft Office suite and can be found in the same location as your other Microsoft Office applications.

    SfB may request your sign in details when run for the first time. You can set SfB to remember your details so that it will sign you in automatically after this point.

    1. Start the Skype for Business client from your programs menu.
    2. Enter your email address and password when prompted.

    If this fails:

    1. Leave your email address in the first field.
    2. Enter your domain credentials in the second field in the format uocnt\abc123 or abc123@canterbury.ac.nz.
    3. Enter your password in the third field.

  • Sign in on MacOS

    • Sign in on MacOS

    To sign into your SfB client on MacOS:

    1. Enter your email address in the first box and your password in the password field.
    2. Under advanced options, enter your username@canterbury.ac.nz (e.g. erd181@canterbury.ac.nz)
    3. Then click sign in. You can now use Skype for Business.

  • Sign in on iOS

    • Sign in on iOS

    Installing the Skype for Business application on your mobile device is as easy as installing any other application:

    1. From your iPhone or iPad, select the App Store icon and search for Skype for Business.
    2. Tap the Get button and tap Install. You may be prompted to enter your Apple ID and Password.

    If your device is connected to the internet, signing in is as easy as starting the application.

    1. On the home screen, tap the Skype for Business icon. When you first open the application, you will see a few introductory screens. Navigate forward by tapping the buttons that appear.
    2. On the sign-in screen, enter your @canterbury.ac.nz email address and your password in the appropriate fields.
    3. Tap Advanced Options.
    4. Enter your email eg: firstname.lastname@canterbury.ac.nz in the User Name field.
    5. Press the X
      1. Tap Sign In
        1. On the next screen enter your mobile number with country and region codes. (i.e. +6421123456)
          1. Tap the blue arrow (next)
            1. You should now be logged into Skype for Business
              1. Sign in on Android

                2. Sign in on Android

                If your device is connected to the internet, signing in is as easy as starting the application.

                1. On the sign-in screen, enter your @canterbury.ac.nz email address and your password in the appropriate fields.
                2. Tap Advanced Options.
                3. Enter your UC email address (eg: firstname.lastname@canterbury.ac.nz) in the User Name field.
                4. Press the Advanced Options again to go back
                5. Tap Sign InOn the next screen enter your mobile number with country and region codes (i.e. +6421123456).
                6. Tap the blue arrow (next)
                7. You should now be logged into Skype for Business
              2. Sign in on a Polycom desk phone

                3. Sign in on a Polycom desk phone

                Polycom CX500 or CX600 phone

                Click here (opens Intranet in new window) to get instructions.

                Polycom VVX 411 phone

                Click here (opens Intranet in new window) to get instructions.

              Still Need Help?

              For urgent support, please contact us.
              For non-urgent support, please log a ticket.

              Overview

              This article covers:

              • Install on your Home Computer

                • Install on your Home Computer

                If you wish to use Skype for Business from home you will need to instal the client on your computer. You can download the clients here:

                Windows 10, 8.1 and 7

                Mac OSX 10.11 (El Capitan) or OSX 10.12 (Sierra)

                You can also download Skype for Business on your mobile or tablet on your devices App store.

                 

                Once installed learn how to sign-in using the tab above called 'Sign in to Skype for Business'

              • Linux Machines

                • Linux Machines

                There is no native Skype for Business client for Linux.  It is possible to run Skype for Business in a virtual machine, but it is not a configuration supported by Microsoft.

                Instead, we recommend that you run the Skype for Business app from your mobile device or tablets.

              • UC Laptops

                • UC Laptops

                If you have a UC laptop or desktop skype will already be installed and you can log in and use it as if you were in the office.

              Still Need Help?

              For urgent support, please contact us.
              For non-urgent support, please log a ticket.

              Skype for Business allows you to create and manage your own conferences using instant messaging, traditional analogue voice, video, and collaboration tools such as white-boarding, screen sharing, application sharing, polls, and interactive PowerPoint presentations.

              • Anyone can join a Skype for Business conference, even if they don't have Skype for Business!
              • Creating a conference is as easy as making a meeting appointment in Microsoft Outlook
              • Your meeting can have from 1 to 250 participants

              Overview

              This article covers:

              Still Need Help?

              For urgent support, please contact us.
              For non-urgent support, please log a ticket.

              Overview

              This article covers:

              • Call Charges

                • Call Charges

                As long as your are using Skype for Business and are logged into your UC account chargers for calls are the same as if you were in the office. You can learn about these here.

              • Call Forwarding

                • Call Forwarding

                Skype for Business allows phone calls to be forward to your mobile or other phone numbers. Instructions to do this can be found here.

                However, as an alternative to call-forwarding we recommend:

                • You install the Skype for Business app on your mobile device
                • Install Skype for Business on your personal computer or device (if you don't have a UC laptop)

                 

              Still Need Help?

              For urgent support, please contact us.
              For non-urgent support, please log a ticket.