Support and services for students

We are currently updating this information for summer 2020/2021.

The Academic Skills Centre (ASC) is a free advisory service and resource hub that focuses in writing and study strategies to maximise student achievement at all levels. It offers individual consultations with a learning advisor to discuss a specific assignment, as well as workshops, seminars, lectures, and online resrouces on critical thinking and writing in a university context.

Information about accommodation during summer will be available from the end of September 2019.

  • Ilam Early Learning Centre (UCSA operated)
    Car Park 1, Dovedale Campus, off Parkstone Avenue
    Telephone: +64 3 348 4336
    Opening hours are Monday-Friday 7:45am-5:15pm
    Centre closes on 17 December 2019 and reopens on 13 January 2020.
  • Montana Early Learning Centre (UCSA operated)
    31 Montana Ave
    Telephone: +64 3 364 3968
    Opening hours are Monday-Friday 8am-5pm
    Centre closes on 19 December 2019 and reopens on 13 January 2020.
  • Early Childhood Learning Centre (University operated)
    116 Ilam Road
    Telephone: +64 33 364 2821
    Opening hours are Monday-Friday 7:30am-5:30pm
    Centre closes on 23 December 2019 at 12noon and reopens on 6 January 2020.

Over the summer months several Ilam campus food outlets will be open.

Student health services are available from the University Health Centre, which is situated near the car park at 90 Ilam Road. To ensure that you receive subsidised health care during your study, please take your student ID with you to your appointment.

The University Health Centre will close at 12 noon on 20 December 2019 and reopen on 20 January 2019. Whilst we are closed you can still phone us on +64 3 369 44 44 for advice. Our out-of-hours service provides a free helpline that can also direct you to after-hours clinics, including psychiatric emergency services.

The Health Centre email is intermittently answered for things like repeat prescriptions and general enquiries.

This is your first point of contact for IT services. You can make a request through the self-service portal.

You can also visit the IT Service Desk in the Central Library (Puaka-James Hight), 8:00 am - 5:00 pm Monday to Friday.

For more information about workrooms and other IT resources go to Information and Technology Services website.

Phone: Ext. 95000 (Direct dial: +64 3 369 5000) or Freephone 0508 UC IT Help (0508 823 843)

The UC Library website lists the opening hours of our Libraries over summer. 

Te Ratonga Ākonga Māori, Māori Student Development Team (MDT), offers advice and support to assist ākonga Māori to have success at UC. MDT offers a range of developmental and support initiatives, including:

  • Māori Orientation
  • Advisors who can provide academic support and guidance
  • Mentoring support
  • Social and cultural support including the Māori students study centre
  • Various events and workshops thoughout the year

We encourage you to make the most of the opportunities available and look forward to supporting you and your whānau at Te Whare Wānanga o Waitaha.

The Pacific Development Team is here to help Pasifika students. During summer school you are able to access:

  • Pacific Advisors who can provide advice and pastoral care
  • Our Pacific Academic Solutions and Success (PASS) Programme offers free tutoring, academic writing, and exam workshops
  • A dedicated space for Pasifika students at 45 Creyke Road

A UC parking permit is required for on-campus parking all year round.

To find out about short-term parking coupons for on-campus parking go to Campus Parking.

The Mentoring Programme can link you with a student Mentor who will provide friendly support and help you adjust to life on campus. Your Mentor is someone to talk with about your experiences and can provide information about the services on campus. When you join the programme you will be matched with a Mentor based on similar interests and field of study where possible. UC also offers specialist Maori and Pacific mentoring programmes. 

During the ongoing campus transformation programme, please be on the lookout for heavy vehicles, increased traffic and uneven surfaces. We encourage students to watch, listen and stay alert, and to call Security if they notice anything that could be unsafe. At UC, student and staff safety is a priority. Everyone is responsible for keeping an eye out for each other.

Security staff are here to help

UC Security staff is always available to offer help and advice. The Security office is located at 114 Ilam Rd and is operational 24/7. You can contact Security by using a Help Point tower on campus, or by phone.

General enquiries: +64 3 364 2888
Emergency number: 0800 823 637 or ext 6111

If you have a learning difficulty, physical impairment, medical condition, mental health condition, or any other condition that may affect your study while here at UC, get in touch with EDS. They offer academic supports, including exam special arrangements, to support your studies. See their website here: Disability Resource Service.

Our friendly, professional advisors are here to help you settle in and gain a sense of belonging in the UC community. We will act as your support team throughout your studies and help you to take advantage of the many resources and opportunities available to make your time at UC the best it can be. 

Falling behind in your studies? Having problems with your landlord? Feeling like it's all a bit of a struggle? Our trained staff can help any student, no matter their background, providing free, one-on-one confidential support where you can discuss anything that you need to help you through university and life.

You can talk with a Student Care Advisor by phoning, emailing, dropping in, or making an appointment. See Student Care  for details.

Join UC Rec & Sport for free and stay active during summer in our fully equipped gym. We have group fitness classes, sport courts, social sport, an indoor rockwall, and full weights and cardio options. There is no better time to make the most of your free membership than during the summer. The RecCentre closes at 9pm Sunday 22 December 2019 and reopens at 6am Monday 6 January 2020.


For more information on UCSA services available over the summer period phone +64 3 369 0555 or go to the UCSA website.