Support and services for students

The Academic Skills Centre (ASC) is a free advisory service and resource hub that focuses in writing and study strategies to maximise student achievement at all levels. It offers individual consultations with a learning advisor to discuss a specific assignment, as well as workshops, seminars, lectures, and online resrouces on critical thinking and writing in a university context.

  • Ilam Early Learning Centre (UCSA operated)
    Car Park 1, Dovedale Campus, off Parkstone Avenue
    Telephone: +64 3 348 4336
    Opening hours are Monday-Friday 7:45am-5:15pm
    Centre closes on Friday 18 December 2020 and reopens on Monday 11 January 2021.
  • Montana Early Learning Centre (UCSA operated)
    31 Montana Ave
    Telephone: +64 3 369 0585
    Opening hours are Monday-Friday 8am-5pm
    Centre closes on Thursday 17 December and reopens on Monday 11 January 2021.
  • Early Childhood Learning Centre (University operated)
    116 Ilam Road
    Telephone: +64 3 369 5100
    Opening hours are Monday-Friday 7:30am-5:30pm
    Centre closing dates to be confirmed.

Over the summer months several Ilam campus food outlets will be open.

Student health services are available from the University Health Centre, which is situated near the car park at 90 Ilam Road. To ensure that you receive subsidised health care during your study, please take your student ID with you to your appointment.

The University Health Centre closing dates over Christmas will be confirmed soon. If we are closed you can still phone us on +64 3 369 4444 for advice. Our out-of-hours service provides a free helpline that can also direct you to after-hours clinics, including psychiatric emergency services.

The Health Centre email ( is intermittently answered for things like repeat prescriptions and general enquiries.

This is your first point of contact for IT services. You can make a request through the self-service portal.

You can also visit the IT Service Desk in the Central Library (Puaka-James Hight), 8:00 am - 5:00 pm Monday to Friday.

For more information about workrooms and other IT resources go to Information and Technology Services website.

Phone: Ext. 95000 (Direct dial: +64 3 369 5000) or Freephone 0508 UC IT Help (0508 823 843)

The UC Library website lists the opening hours of our Libraries over summer. 

Te Waka Pākākano, Office of the AVC Māori, Pacific & Equity encourages all ākonga Māori to meet our team and find out how we can support you throughout your studies. We offer many events and workshops throughout the year for you to meet other students and staff.

The Pacific Development Team is here to help Pasifika students. During summer school you are able to access:

  • Pacific Advisors who can provide advice and pastoral care
  • Our Pacific Academic Solutions and Success (PASS) Programme offers free tutoring, academic writing, and exam workshops
  • A dedicated space for Pasifika students at 45 Creyke Road

A UC parking permit is required for on-campus parking all year round.

To find out about short-term parking coupons for on-campus parking go to Campus Parking.

The Mentoring Programme can link you with a student Mentor who will provide friendly support and help you adjust to life on campus. Your Mentor is someone to talk with about your experiences and can provide information about the services on campus. When you join the programme you will be matched with a Mentor based on similar interests and field of study where possible. UC also offers specialist Maori and Pacific mentoring programmes. 

Student Care Advisors offer one-to-one confidential appointments to anyone dealing with personal, financial, academic, and well-being related concerns. We work with students to develop personalised strategies to resolve issues and look after themselves while studying at UC. Our service is free, confidential, and for all domestic and international students at all levels of study at UC, including off-campus students.

At UC, student and staff safety is a priority. Everyone is responsible for keeping an eye out for each other. UC Security staff are always available to offer help and advice. The Security office is located at 114 Ilam Rd and is operational 24/7. You can contact Security by using a Help Point tower on campus, or by phone.

General enquiries: +64 3 364 2888
Emergency number: 0800 823 637 or ext 6111

If you have a learning difficulty, physical impairment, medical condition, mental health condition, or any other condition that may affect your study while here at UC, get in touch with EDS. They offer academic support, including exam special arrangements. See their website here: Equity and Disability Service.

Look after your mental and physical well-being by getting involved in the many activities offered by the team at UC Rec & Sport, including the on-campus sport and fitness facility, the UC RecCentre. Once there, you'll find social sport leagues, drop-in sport, group fitness classes, a climbing wall, squash courts, and a fully equipped gym. 

The RecCentre closes at 9pm Sunday 20 December 2020 and reopens at 6am Monday 4 January 2021.

RecCentre membership is free to all students, and is paid for by your students levy. Small fees apply for some services.


For more information on UCSA services available over the summer period go to the UCSA website.