2016 Student Satisfaction Survey Results

At the end of 2016, DRS asked students to evaluate our service. The results were generally very positive with many compliments about the service and students' Disability Resource Advisors and also constructive suggestions as we constantly look to improve our service and the experience of our students each year.

Survey highlights

92% replied yes, when asked whether the DRS supports enabled them to have the same opportunity to learn and achieve as their classmates.

85% said that their interactions with the Disability Resource Service helped equip them with the strategies required to advocate for themselves in an academic environment.

Evaluation of notetaking and special arrangements for tests

The notetaking service underwent extensive changes in 2016 with the introduction of the Peer Notetaking Service to replace previous systems and a focus on accessibility of notes through the online UC Learn forum. In 2016 the notetaking service was utilised by approximately 35% of DRS registered students, covering 3,872 lectures over 213 different courses. 90% of respondents were satisfied or more than satisfied with the notetaking service provided.
Additional quality checking of notes was also incorporated into our new processes, giving course coordinators access to view all notes on Learn as we constantly look to improve our services. We respond to feedback from students as it is raised during the term and we look to trouble-shoot any problems as they arise.

Special Arrangements for tests and exams were used by approximately 77% of our students. Students generally felt that their exam special arrangements gave them the same opportunities as their peers to demonstrate their knowledge in the exam setting. One of the special arrangements provided is the reformatting of exam papers, which is an invaluable service to those students with a vision impairment.
98% of respondents were satisfied or more than satisfied with the special test and exam arrangements provided for them.

Students' comments

’ comments

“Special arrangements have been amazing and so well organised, especially well tailored to the impairment.”

“Without this support, I would have great difficulty finishing exams and conveying my full knowledge in written answers.”

“Having extra time in exams and a writer has given me the same opportunity to achieve as my classmates.”

“This provided me with the most ideal situation to get the best of my abilities.”

General demographic of DRS students in 2016

Students with Specific Learning Difficulties, Medical Conditions and Mental Health conditions are the biggest groups in DRS with students representing the Colleges of Arts, Science, Engineering, Education, Health and Human Development and Business and Law.

2016 DRS student survey demographic

Previous years results