Welfare support

Te Whare Wānanga o Waitaha | University of Canterbury (UC) is providing welfare support for our students and staff who Covid-19 positive cases. If this includes you, we would appreciate you filling out the form using the link below. A member of the UC Covid-19 welfare team will contact you to discuss any support you may need while you isolate. The more information you share with us, the better we can support you. UC are supplying welfare packs to affected students in Christchurch, please fill out the form before so one of our team can arrange for this pack to be dropped off to you

If you have tested positive for COVID-19 or have been identified as a household close contact, please complete this form so we can support you - https://ucsafety.assurasoftware.net/Default.aspxThe Assura form is easiest to complete on a laptop or desktop computer.

We are committed to supporting the welfare of our students and staff during this time and taking specific actions to support our most at-risk populations, including but not limited to our Māori and Pacific communities, and those with underlying medical conditions. If you have any questions about this, please contact covidwelfare@canterbury.ac.nz

Welfare calls

Once a student or staff member registers their COVID positive status on Assura, the UC COVID welfare team will give them a call to check in with them and see how the University can support them best during their isolation. Our friendly welfare team can connect students and staff to the support they need within UC or in the community.


If you need some groceries or support accessing kai during your isolation period, please let us know when you complete the Assura self-report. If you have already completed the self-report, and you need kai please complete this form here. UC are providing groceries to students and their whānau who can’t access kai while they isolate.

Academic support

It is important that anyone who is COVID positive takes time to rest and recover to give you the best chance of getting back on your feet. We recognise that everyone experiences COVID differently, and that your ability to study from home is impacted by many other factors alongside COVID symptoms. We would recommend you inform your course coordinator/lecturer if your COVID positive status is likely to impact your ability to complete course work, and that you work with them to navigate this. See the below information on special consideration if that applies to you.

Online study

If you need to isolate for any reason, are feeling well enough to study, but don’t have a device or internet connection that is suitable, please email UCprotect@canterbury.ac.nz

Special consideration

We know there may be circumstances where, the re-emergence of COVID-19 impacts your performance or ability to complete an assessment item. If this happens you can apply for a Special Consideration on COVID-19 grounds. You will need to provide evidence of sickness/illness and details of what evidence is required can be found here. When you fill out the Assura self-report you will be sent an automatic email response, and this can be used as evidence in the special consideration process.