INFO360-22S1 (C) Semester One 2022

Business Process Management

15 points

Start Date: Monday, 21 February 2022
End Date: Sunday, 26 June 2022
Withdrawal Dates
Last Day to withdraw from this course:
  • Without financial penalty (full fee refund): Sunday, 6 March 2022
  • Without academic penalty (including no fee refund): Sunday, 15 May 2022


Business process management combines powerful technology, data and people expertise to reimagine processes and drive digital transformation. This course aims to develop an understanding of business processes and how they can be analysed and improved using IT. Process mapping skills for 'as-is' and 'to-be' business processes are developed and practiced, as well as techniques for change analysis, problem finding and resolution, technology impact analysis, benchmarking, error proofing and change management.

INFO360 reviews key concepts and approaches to business process management, redesign and improvement. The main focus of this course is both understanding and designing business processes. Students will learn to use a structured approach to identify, document, model, assess, and improve core business processes. Students will gain knowledge in business process modelling at three distinct levels using the BPMN 2.0 notation. BPMN supports business process management both for technical and business users. It provides a standard notation understandable by all stakeholders including analysts, developers and business sponsors. This course defines and explains groups of elements from the latest release BPMN 2.0 and utilizes use cases and examples. The way in which information technology can be used to manage, transform, and improve business processes is discussed.

Learning Outcomes

  • The objectives of the course are:
  • Identify business processes within an organisation, their boundaries and interrelations, and prioritise their management using different criteria.
  • Model business processes at different levels using modern business process modelling techniques.
  • Assess business process performance by applying qualitative and quantitative techniques.
  • Identify and analyse business improvement opportunities based on business process models.
  • To evaluate and discuss how the designed process can be automated using information systems and technology.
  • Apply the acquired knowledge and skills in the context of a real-life scenario.
    • University Graduate Attributes

      This course will provide students with an opportunity to develop the Graduate Attributes specified below:

      Critically competent in a core academic discipline of their award

      Students know and can critically evaluate and, where applicable, apply this knowledge to topics/issues within their majoring subject.

      Employable, innovative and enterprising

      Students will develop key skills and attributes sought by employers that can be used in a range of applications.


(1) 15 points at 200-level INFO, COSC or SENG; and
(2) An additional 30 points at 200-level or above

Timetable 2022

Students must attend one activity from each section.

Lecture A
Activity Day Time Location Weeks
01 Tuesday 11:00 - 13:00 Ernest Rutherford 464 Computer Lab
21 Feb - 10 Apr
2 May - 5 Jun
Tutorial A
Activity Day Time Location Weeks
01 Wednesday 13:00 - 14:00 Meremere 110 Computer Lab
28 Feb - 10 Apr
2 May - 5 Jun
02 Wednesday 15:00 - 16:00 Meremere 110 Computer Lab
28 Feb - 10 Apr
2 May - 5 Jun

Examination and Formal Tests

Test A
Activity Day Time Location Weeks
01 Thursday 18:00 - 20:00 Online Delivery
21 Mar - 27 Mar

Course Coordinator

Nelly Todorova


Assessment Due Date Percentage 
Lab Test 30%
Group Assignment 30%
Final Exam 40%

Textbooks / Resources

Required Texts

Dumas, Marlon et al; Fundamentals of business process management ; Second edition; Springer, 2018.

Indicative Fees

Domestic fee $892.00

International fee $4,563.00

* All fees are inclusive of NZ GST or any equivalent overseas tax, and do not include any programme level discount or additional course-related expenses.

Minimum enrolments

This course will not be offered if fewer than 10 people apply to enrol.

For further information see Department of Accounting and Information Systems on the departments and faculties page .

All INFO360 Occurrences

  • INFO360-22S1 (C) Semester One 2022