INFO360-21S1 (C) Semester One 2021

Business Process Management

15 points

Start Date: Monday, 22 February 2021
End Date: Sunday, 27 June 2021
Withdrawal Dates
Last Day to withdraw from this course:
  • Without financial penalty (full fee refund): Sunday, 7 March 2021
  • Without academic penalty (including no fee refund): Friday, 14 May 2021


This course aims to develop an understanding of business processes and how they can be analysed and improved using IT. Process mapping skills for 'as-is' and 'to-be' business processes are developed and practiced, as well as techniques for change analysis, problem finding and resolution, technology impact analysis, benchmarking, error proofing and change management.

INFO360  reviews key concepts and approaches to business process management and improvement. The main focus of this course is both understanding and designing business processes. Students will learn to use a structured approach to identify, document, model, assess, and improve core business processes. Students will gain knowledge in business process modelling at three distinct levels using the BPMN 2.0 notation. BPMN supports business process management both for technical and business users. It provides a standard notation understandable by all stakeholders including analysts, developers and business sponsors. This course defines and explains groups of elements from the latest release BPMN 2.0 and utilizes use cases and examples. The way in which information technology can be used to manage, transform, and improve business processes is discussed.

Learning Outcomes

  • Upon completion of this course students will be able to:
  • Identify business processes within an organisation, their boundaries and interrelations, and prioritise their management using different criteria.
  • Model business processes at different levels using modern business process modelling techniques.
  • Assess business process performance by applying qualitative and quantitative techniques.
  • Identify and analyse business improvement opportunities based on business process models.
  • To evaluate and discuss how the designed process can be automated using information systems and technology.
  • Apply the acquired knowledge and skills in the context of a real-life scenario.
    To achieve these objectives, the course will provide a blend between theories, concepts and practice.
    • University Graduate Attributes

      This course will provide students with an opportunity to develop the Graduate Attributes specified below:

      Critically competent in a core academic discipline of their award

      Students know and can critically evaluate and, where applicable, apply this knowledge to topics/issues within their majoring subject.

      Employable, innovative and enterprising

      Students will develop key skills and attributes sought by employers that can be used in a range of applications.


(1) 15 points at 200-level INFO, COSC or
SENG; and
(2) An additional 30 points at 200-level or

Timetable 2021

Students must attend one activity from each section.

Lecture A
Activity Day Time Location Weeks
01 Tuesday 09:00 - 11:00 Ernest Rutherford 464 Computer Lab (23/2-30/3)
Rehua 009 (27/4-25/5)
Eng Core 222 & 223 Drawing Office (1/6)
22 Feb - 4 Apr
26 Apr - 6 Jun
Lecture B
Activity Day Time Location Weeks
01 Wednesday 09:00 - 10:00 Ernest Rutherford 464 Computer Lab (24/2-31/3)
E6 Lecture Theatre (28/4-2/6)
22 Feb - 4 Apr
26 Apr - 6 Jun
Tutorial A
Activity Day Time Location Weeks
01 Thursday 15:00 - 16:00 Ernest Rutherford 464 Computer Lab
1 Mar - 4 Apr
26 Apr - 6 Jun
02 Thursday 17:00 - 18:00 Rehua 008 Computer Lab (4/3-25/3)
Ernest Rutherford 212 Computer Lab (29/4-3/6)
1 Mar - 28 Mar
26 Apr - 6 Jun

Examination and Formal Tests

Test A
Activity Day Time Location Weeks
01 Thursday 19:00 - 21:00 Jack Erskine 001 Computer Lab
15 Mar - 21 Mar

Course Coordinator

Nelly Todorova


Assessment Due Date Percentage 
Lab Test 30%
Group Assignment 30%
Final Exam 40%

Textbooks / Resources

Required Texts

Dumas, Marlon et al; Fundamentals of business process management ; Second edition; Springer, 2018.

Course links


Indicative Fees

Domestic fee $877.00

International fee $4,438.00

* All fees are inclusive of NZ GST or any equivalent overseas tax, and do not include any programme level discount or additional course-related expenses.

Minimum enrolments

This course will not be offered if fewer than 10 people apply to enrol.

For further information see Department of Accounting and Information Systems on the department and colleges page .

All INFO360 Occurrences

  • INFO360-21S1 (C) Semester One 2021