Qualifications & Memberships
Research interests focus on the management of organisational processes that create uncertainty and change (e.g., transitioning to contemporary workplace designs, organisational restructuring, CEO succession, business startup, responding to natural disasters). Colleen and her co-researchers are particularly interested in how people communicate and make sense of their interaction at critical interfaces, both within and between organisations (e.g., between energy retailers and consumers, line managers and frontline workers). Recently completed studies have explored (1) the utility of mundane management tools when implementing a global strategic change, (2) the impact of narrativity on the success of strategic change, (3) communicating during a disaster - the Canterbury earthquakes, (4) business startup in the New Zealand designer fashion industry.
- Jeremiah F., Mills C. and Hamilton R. (2021) ‘Who am I?’ Self-identity conflict and franchisor exit. International Studies of Management and Organization http://dx.doi.org/10.1080/00208825.2021.1969135.
- Mills CE. and Jeremiah F. (2021) Franchising microbusinesses: coupling identity undoing and boundary objects. International Journal of Entrepreneurial Behaviour and Research 27(1): 231-250. http://dx.doi.org/10.1108/IJEBR-09-2019-0545.
- Mills C. (2020) The transformative, mediational and synergist roles of digital media. Communication Research and Practice 6(2) 1.
- Mills CE. and Burlat C. (2020) An “ideological fantasy”: how market discourses confuse, obscure and deflect consumers’ attention away from the science of energy conservation. Communication Research and Practice 6(4): 312-330. http://dx.doi.org/10.1080/22041451.2020.1885110.
- Zhao X. and Mills C. (2019) Reconciling multiple realities in an international joint venture: A case for deliberately fostering communication hybridity at the interfirm interface. Communication Research and Practice 5(1): 57-72. http://dx.doi.org/10.1080/22041451.2019.1561397.