Assura Resources and User Guides

On 1 November 2021 the Health and Safety team launched a new H&S reporting system called Assura. This was implemented to replace the incident and injury reporting functions previously done in RMSS. 

The Assura system is simple, direct, intuitive and accessible. Below we have PDFs, video resources, and instructions to help you understand and use Assura. 

The first stage of the project entails incident and safety observation reporting. We will review the response to this before we cast our net wider to add further functionality. 

Below is the quick start guide which will help you know:
  • What you can do in Assura,
  • how you can access it,
  • what happnes after you have reported something, and
  • where you can get support.

Please note:
Assura works best with Chrome and is compatible with Edge and Firefox.

Do NOT use Internet Explorer.

On this page you will find resources to help you understand:

Incidents: Where harm has occurred or almost occurred.

Work-related injuries: Any injury caused by work being conducted. 

For example, moving boxes at work and pulling a muscle, or cutting your hand using a craft knife. 

Work-related illness: Any illness cause by work being conducted.

For example, Zoonosis, or Legionellosis.

Near miss: Incidents that almost result in injury or illness.

For example, Narrowly missign being hit by a vehivle, or tripping up but recovering your balance. 

Pain and Discomfort (DPI): Injuring that don't have a clear link to a specific incident.

For example, back pain from poor ergonomics, or any repetitive strain injuries.

Safety Observations: Where there is the potential for harm, or an idea/action that could prevent harm.

Kind intentions: Reporting unsafe practice or conditions are not about blaming or "telling on" your colleagues. We need to know so we can ensure everyones safety and learn from our mistakes - because mistakes happen and you don't know what you don't know. 

Unsafe Practice: Behaviour that could lead to harm to life or health. 

For example, working in the road with no spotter or warning signs, not wearing adequate PPE, or speeding in a vehicle. 

Unsafe Conditions: Any environmental condition that could cause harm to life or health.  

For example, boxes being stored in front of a fire exit, a broken window, or poor lighting. 

Safe Practice: Behaviour that prevents harm to life or health. 

For example we want to hear about people teaching each other good lifting technique, cleaning up a spill immediately, or putting up barriers to prevent people walking into an active work area. 

Suggestions: An idea of what could be implemented to protect the health and wellbeing of our university community.

For example let us know if you have any ideas about access to the University recreation centre for staff, manual handling training, or emergency response flipcharts.

Triage and Managers

When a staff member reports an incident or safety observation, the report will be assigned to their Manager. That is the person who approves your leave in PeopleSoft. 

Managers get to know first hand what is happening with health and safety in their department, school, or faculty.

Please see the video below on how to complete the triage section in Assura. 

Investigations and DSOs

When a Manager determines the severity of an incident or safety observation (realised or potential) to be moderate (medical treatment), significant (hospitalisation), major (fatality or permanent disability), or catastrophic (multiple fatalities), then a DSO will be assigned to investigate. 

DSOs are the best equiped to complete an investigate as the safety leaders in their departments. 

Please see the video below on how to complete the investigation section in Assura.

 

RoleResponsibilityAccess
Managers
  • Triage the reports made by your staff and determine if further action needs to be taken.
  • Maintain a safe work environment by addressing the issues raised and implementing improvements.
  • Promote the use of the system amongst staff.
  • Provide feedback.

Managers have visibility of all reports within their department. Manager can review the data and look for opportunities for improvement.

DSOs
  • Assist with initial queries from the managers and staff in your department. Escalate to Health & Safety when you need help.
  • Record investigations and track actions.
  • Promote the use of the system amongst staff.
  • Provide feedback.

DSOs have greater access than most users, very similar to that of Managers, so they can review the data and look for opportunities for improvement.

H&S Reps
  • Promote the use of the system amongst staff.
  • Assist with initial queries from staff in your department.
  • Escalate to Health & Safety when required.
  • Provide feedback.

HSRs are able to report an incident, safety observation, create a meeting and assign actions from meetings.

All staff
  • Report incidents, and safety observations
  • Complete and close out Corrective Actions and Meeting Actions

All staff are able to report an incident, safety observation, create a meeting and assign actions from meetings.

Contact the Assura Project Team

If you have any feedback, ideas for improvement, or general questions about Assura - contact the team below. 

Roger Kippenberger

Health and Safety Improvement Manager
Internal Phone: 90611

Samara Hodges

Health and Safety Business Partner
Internal Phone: 90685

Mel Walker

Health and Safety Co-ordinator
Internal Phone: 91022

We would recommend downloading the Assura One mobile app if you don't work at the Ilam or Dovedale campus.

The mobile app is ideal for:

  • Field trips and,
  • Field station work
  • Travelling for research, teaching, or work
  • Working from home, and
  • Work integrated learning

Manager's Training Webinar

Department Safety Officers

(DSOs + HSOs)

DSOs training video is coming soon...

Health and Safety Representatives

Training video:

Click on the below links to report something