Qualtrics Survey Support
How do I access UC's Qualtrics system?
Per the UC Student Community Online Survey Policy, Qualtrics is the university's survey and questionnaire tool. Qualtrics has the capacity and options for a range of online surveys and questionnaires. Once you set up an account you can design and distribute surveys, and evaluate survey results.
Any UC staff member or student with a @canterbury.ac.nz, @uclive.ac.nz, or @pg.canterbury.ac.nz email address can access Qualtrics surveys free of charge.
If you are ever asked to purchase more functionalities, you likely made a free account on Qualtrics.com; please see Account Troubleshooting below for solutions.
Go to https://canterbury.qualtrics.com/ (opens new tab). This link will present a login window. First-time users just need to click on "Don’t have an account?”.
Once you have done this, follow the account creation process. You will then receive a verification email, and you can then begin using the survey tools. Note that since Qualtrics is not part of UC, your UC username and password will not work by default.
Learning about using Qualtrics
We are unable to provide one-on-one training, however, Qualtrics provides excellent extensive online training and tutorials (opens new tab), and tips for conducting research and formulating survey questions.
Check out their 'Experience Basecamp' trainings here.
Several students and staff members have experienced issues with their Qualtrics survey software accounts, in particular around access to collected data, or needing additional account permissions. Many of these issues result from people creating free trial Qualtrics accounts on qualtrics.com, rather than through the UC licensed Qualtrics Software at https://canterbury.qualtrics.com (opens new tab). UC can only provide administrative support for accounts that are created via the UC licensed Qualtrics Software.
How do I make sure I’ve created my account under UC’s Qualtrics license?
Once you are logged into your Qualtrics account, select the account icon in the top right corner. Beneath your name, it will say where your account is affiliated; if it says the University of Canterbury, your account is within the UC Qualtrics license. If it says Qualtrics Sharing or QTrial, this indicates your account was made as a free account on a generic Qualtrics webpage and thus is not affiliated with UC. We will not be able to increase permissions, and we do not recommend surveying from this free account, as you will have issues extracting data and sending out multiple survey mailings.
What should I do if I accidentally created an account on Qualtrics.com, and it’s not affiliated with UC?
If you created a free Qualtrics account on Qualtrics.com, we cannot increase permissions or provide access to features that you would have under the UC Qualtrics license. Thus, we highly recommend that you initiate a User Move by contacting Qualtrics 24/7 Support at +64 9 887 3168 or firstname.lastname@example.org. Note, you may need to log in at https://www.qualtrics.com/support/ for support. Please also contact UC Qualtrics system administrator at email@example.com as Qualtrics needs to verify your right to access the UC licence.
A Qualtrics User Move can take anywhere from a few days, to several weeks, so we recommend initiating this process as soon as possible, as we cannot speed up this process at UC’s end.
What do I do if I need further help?
If you have any questions about what Qualtrics can do or need specific help, you can
- contact the 24/7 Qualtrics Support Phone at +64 9 887 3168, email firstname.lastname@example.org, or submit a request online via the Qualtrics Support Team (opens new tab)
- or contact email@example.com