Qualtrics Survey Support
Lots of different surveying happens on campus. Many academics and students invite participants to complete a survey as part of their data collection for research, and UC has the perfect software system to support data gathering.
Qualtrics is the University’s approved survey software. Qualtrics is a powerful survey tool which allows agile and tailored data collection. All students and staff members at UC can set up a Qualtrics account. Once you set up an account you can design and distribute surveys and evaluate survey results.
Please note: UC's Qualtrics license is not appropriate for commercial purposes. If you have any questions, please reach out to surveys@canterbury.ac.nz.
Any UC staff member or student with a @canterbury.ac.nz, @uclive.ac.nz, or @pg.canterbury.ac.nz email address can access Qualtrics surveys free of charge.
IMPORTANT - Go to https://canterbury.qualtrics.com/ (opens new tab). You must use this link to create a UC affiliated account. This link will present a login window. First-time users just need to click on "Don’t have an account?”
Once you have done this, follow the account creation process. You will receive a verification email, and you can then begin using the survey tools. Note that since Qualtrics is not owned by UC, your UC username and password will not work by default.
You can also email surveys@canterbury.ac.nz to request assistance in creating an account.
If you are ever asked to purchase more functionalities, you likely made a free account on Qualtrics.com; please see Account Troubleshooting below for solutions.
Find more info on the Surveying UC Students: Procedures, Policies, and Survey Calendar page here (opens new window).
We are unable to provide one-on-one training, however, Qualtrics provides excellent extensive online training and tutorials (opens new tab), and tips for conducting research and formulating survey questions.
Check out their 'Experience Basecamp' trainings here.
General Qualtrics Support 21.7.2020
If you have any questions about what Qualtrics can do or need specific help, you can
- Talk to a Qualtrics Support Team member via the Support Portal (opens new window)
- You can choose a phone call, live chat (when available), or email support (learn more here)
- or contact surveys@canterbury.ac.nz
Several students and staff members have experienced issues with their Qualtrics survey software accounts around access to collected data or needing additional account permissions. Many of these issues result from people creating free trial Qualtrics accounts on qualtrics.com, rather than through the UC licensed Qualtrics Software at https://canterbury.qualtrics.com (opens new tab). UC can only provide administrative support for accounts that are created via the UC licensed Qualtrics Software.
How do I make sure I’ve created my account under UC’s Qualtrics license?
Once you are logged into your Qualtrics account, select the account icon in the top right corner. Beneath your name, it will say where your account is affiliated; if it says the University of Canterbury, your account is within the UC Qualtrics license. If it says Qualtrics Sharing or QTrial, this indicates your account was made as a free account on a generic Qualtrics webpage and is not affiliated with UC.
We will not be able to increase permissions, and we do not recommend surveying from this free account, as you will have issues extracting data and sending out multiple survey mailings.
What should I do if I accidentally created an account on Qualtrics.com, and it’s not affiliated with UC?
If you created a free Qualtrics account on Qualtrics.com, we cannot increase permissions or provide access to features that you would have under the UC Qualtrics license. We recommend that you initiate a User Move by contacting Qualtrics 24/7 Support at +64 9 887 3168 or by logging in at https://www.qualtrics.com/support/ for support.
Please also contact UC Qualtrics system administrator at surveys@canterbury.ac.nz as Qualtrics needs to verify your right to access the UC licence.
A Qualtrics User Move can take anywhere from a few days, to several weeks, so we recommend initiating this process as soon as possible, as we cannot speed up this process at UC’s end.
What do I do if I need further help?
If you have any questions about what Qualtrics can do or need specific help, you can
- Talk to a Qualtrics Support Team member via the Support Portal (opens new window)
- You can choose a phone call, live chat (when available), or email support (learn more here)
or contact surveys@canterbury.ac.nz