Student-to-Student Grievances Procedures
What is it for?
The Student-to-Student Grievance Procedures (pdf, 198KB) is for students with non-academic harassment concerns, disputes, complaints or grievances about the behaviour of another student or students where the situation may have a detrimental impact on your University experience.
The University of Canterbury endeavours to provide a safe, harmonious and productive environment for students to ensure you are as free as possible to pursue your studies without fear or difficulties likely to detract from your academic success.
Issues raised by students will be listened to fully and fairly, and the process involves an advisory stage and an investigative procedure (process document to be available online shortly). The underlying principles are full and fair consideration of all complaints, transparent advice and investigation, and prompt conclusion of each case at the lowest possible level.
Please note: although this procedure does not apply to student complaints about University staff members, the complaint form may be used as an optional first step in a student-to-staff issue.
What isn't covered?
- Academic issues
- Staff-to-staff issues
- Issues involving the University of Canterbury Students’ Association (UCSA)
- General complaints against, or concerns about, the University
- Processes on the issues above can be found on the UC How to Raise a Complaint website
Process
- You complete the following form.
- All fields must be filled in.
- The complaint form will be forwarded to Steve Harte, Team Leader, Student Services.
- When the form is submitted you will receive an email acknowledging receipt, along with a copy of your submission which you are advised to print out for your own record purposes.
Action
In submitting the complaint form, you should understand that there may be a full investigation of the circumstances, which will include notification of the complaint to any students being complained about (the respondent/s). The investigation may include the University discussing the situation with the students being complained about and all witnesses named either by you, as the complainant, or by the respondent/s.