Help and Advice - people sat down talking

Help and Advice

Where to go and what to do in order to get help and support — everything from tips about anxiety to key information in emergencies.

Student Care Team - Feeling homesick, lonely, overwhelmed by study, or simply don't know where to go? The Student Care Team can provide great practical guidance and advice to help get you through.

Accommodation - Here to help with everything from the halls of residence to renting privately and tenancy issues.

Campus Emergency Plan – provides you with information on how to be prepared for an emergency, what to do in a emergency, UC’s emergency plans and policies and who you need to contact.

Community Support Organisations - If you need specialist help and support make sure that you contact somebody, whether it be from the University of Canterbury or from a community group.

Disability Resource Service – get practical support like extra time for exams, lecture notetaking, screen-reading software and sign-language interpreters.

Feeling down or anxious - The good news is you don’t need to go it alone, for there are plenty of ways to get help and support

Making a complaint – Learn about the steps involved if you wish to register a concern, complaint, or grievance.

Maori Development Team – get academic and cultural support from Māori Development Team Advisors to help you on your academic journey.

Pacific Development Team – get academic support and pastoral care through a range of services and programmes provided to develop you throughout your study.

Security - Provides 24 hour patrols of campus. Phone them if you ever feel unsafe or if there’s an emergency and someone needs help.

Sexual assault - UC takes the issue of sexual assault and supporting victims of sexual assault seriously. We are here to help and support. This includes help in campus from Security, Help Towers around campus and support and advice from UC Health or Student Care. New Zealand Police also provide helpful, supportive advice here.

Sexual harassment - UC is committed to a university environment where students can expect safe learning conditions free from harassment (including bullying) or discrimination. If you have a concern, or have been, or are being sexually harassed, you can get advice about your options from: Student Care, UCSA: or find out about UC’s complaints process. Read more about your rights and responsibilities at UC.

Student Email: Email is how your lecturers and tutors will get in touch with you, and all UC students are provided with a UC email address. You must check your emails regularly to ensure you don’t miss any important messages, such as lecture cancellations, lecture room changes, information about assessments, and your marks.

To log onto your UC student email, visit If you prefer to check one email address, you can set up your UC email to automatically forward to your personal email address.