UC SPARK - University of Canterbury - New Zealand

Professor Paul Cragg

Department of Accounting and Information Systems


Phone: +64 3 364 2987 ext. 6622

Office: Law 417

Fields of Research

  • IT in SMEs
  • IT management
  • IT competences
  • IT alignment

Researcher Summary

Research interests include any aspect associated with the use, management & impact of IT in SMEs. For example: IS best practices, IS benchmarking, factors influencing the adoption & impact of the internet, the alignment of IT & business strategy, measuring IT sophistication, IS Security, IT impact on firm performance, IT competences.

Subject Area: Disciplines

Research Groups

Key Methodologies

  • Case study research
  • Questionnaire surveys
  • Statistical data analysis

Research/Scholarly/Creative Works

  • Bradshaw A., Pulakanam V. and Cragg P. (2015) Knowledge Sharing in IT Consultant and SME Interactions. Australian Journal of Information Systems 19 S197-S217 http://dx.doi.org/10.3127/ajis.v19i0.1026. (Journal Articles)
  • Pongpattrachai D., Cragg P. and Fisher R. (2014) IT Infusion within the Audit Process: Spreadsheet Use in Small Audit Firms. International Journal of Accounting Information Systems 15(1): 26-46. http://dx.doi.org/10.1016/j.accinf.2013.03.001. (Journal Articles)
  • Bradshaw A., Cragg P. and Pulakanam V. (2013) Do IS consultants enhance IS competences in SMEs? Electronic Journal of Information Systems Evaluation 16(1): 14-24. http://www.ejise.com/issue/current.html. (Journal Articles)
  • Cragg P., Mills A. and Suraweera T. (2013) The Influence of IT Management Sophistication and IT Support on IT Success in Small and Medium-Sized Enterprises. Journal of Small Business Management 51(4): 617-636. http://dx.doi.org/10.1111/jsbm.12001. (Journal Articles)
  • Sarkar A., Wingreen SC. and Cragg P. (2013) Organisational IS Resilience: a pilot study using Q-methodology. Melbourne, Australia: 24th Australasian Conference on Information Systems (ACIS 2013), 4-6 Dec 2013. (Conference Contributions - Published)
  • Bradshaw A., Cragg P. and Pulakanam V. (2012) IS Consultants and SMEs: A competence perspective. Cork, Ireland: 6th European Conference on Information Management and Evaluation (ECIME), 12-13 Sep 2012. : 25-32. (Conference Contributions - Published)
  • Bradshaw A., Pulakanam V. and Cragg P. (2012) IS Implementation and the Creation of Knowledge Assets in SMEs: the Impact of Consultants. Wellington, New Zealand: 57th International Council for Small Business World Conference (ICSB), 10-13 Jun 2012. In Proceedings:: 1959-1980. (Conference Contributions - Published)
  • Deed C. and Cragg P. (2012) Business Impacts of Cloud Computing. In Bento AM; Aggarwal AK (Ed.), Cloud Computing Service and Deployment Models: Layers and Management: 274-288. Hershey: IGI Global. http://dx.doi.org/10.4018/978-1-4666-2187-9.ch015. (Chapters)
  • Derham R., Cragg P. and Morrish S. (2012) Social Media: Goals, Challenges and Value to Small Firms. Wellington, New Zealand: 57th International Council for Small Business World Conference (ICSB), 10-13 Jun 2012. In Proceedings:: 1981-1994. (Conference Contributions - Published)
  • Todorova N., Remus U. and Cragg P. (2012) KM value creation: Evidence from a case. Geelong, Australia: 23rd Australasian Conference on Information Systems (ACIS), 3-5 Dec 2012. : 9pp. http://hdl.handle.net/10536/DRO/DU:30049053. (Conference Contributions - Published)
  • Ashurst C., Cragg P. and Herring P. (2011) The role of IT competences in gaining value from e-business: An SME case study. International Small Business Journal 29(6): 695-713. http://dx.doi.org/10.1177/0266242610375703. (Journal Articles)
  • Bradshaw A., Cragg P. and Pulakanam V. (2011) Role of IS Consultants in Implementing Accounting Information Systems in SMEs. Kerala, India: International Conference on Information Technology, Systems and Management (ITSM 2011), 17-18 Dec 2011. http://itsm2011.iimk.ac.in/ITSM2011ConferenceCD/PDFs/Papers/147.pdf. (Conference Contributions - Published)
  • Cragg P., Caldeira M. and Ward J. (2011) Organizational information systems competences in small and medium-sized enterprises. Information & Management 48(8): 353-363. http://dx.doi.org/10.1016/j.im.2011.08.003. (Journal Articles)
  • Cragg P., Mills A. and Suraweera T. (2010) Understanding IT Management in SMEs. Electronic Journal of Information Systems Evaluation 13(1): 27-34. (Journal Articles)
  • Cragg P. and Mills A. (2009) Understanding IT Management in SMEs. University of Gothenburg, Gothenburg, Sweden: 3rd European Conference on Information Management and Evaluation (ECIME), 17-18 Sep 2009. In Proceedings of ECIME 2009: 116-123. (Conference Contributions - Published)
  • Cragg P., Suraweera T. and Mills A. (2009) Conceptualizing IT Management Sophistication: an SME perspective. Las Vegas, NV, USA: ISOneWorld 2009, 15-17 Apr 2009. In Proceedings of the Annual ISOneWorld Conference (Conference Contributions - Published)
  • Pongpattrachai D., Cragg P. and Fisher R. (2009) Spreadsheet Infusion in Small Audit Firms in Thailand. San Francisco, CA, USA: 15th Americas Conference on Information Systems (AMCIS 2009), 6-9 Aug 2009. (Conference Contributions - Published)
  • Pongpattrachai D., Cragg P. and Fisher R. (2008) Measuring technology infusion through the concept of audit task complexity. Auckland, New Zealand: Fourth Asia/Pacific Research Symposium on Accounting Information Systems, 16-17 Jun 2008 (Conference Contributions - Other)
  • Suraweera T. and Cragg PB. (2008) IT Management in Small and Medium-Sized Enterprises. In Pagani M (Ed.), Encyclopedia of Multimedia Technology and Networking, Volume 2 (2nd ed.): 808-813. Hershey: Information Science Reference. (Chapters)
  • Cragg P., Tagliavini M. and Mills A. (2007) Evaluating the Alignment of IT with Business Processes in SMEs. University of Southern Queensland, Toowoomba, Australia: 18th Australasian Conference on Information Systems (ACIS 2007), 5-7 Dec 2007. In Proceedings of the 18th Australasian Conference on Information Systems: 38-48. (Conference Contributions - Published)
  • Cragg P. (2006) Identifying Key Information Systems Competences in Small Firms. Wellington, New Zealand: 11th World Congress on Total Quality Management, 4-6 Dec 2006. In Proceedings of the 11th World Congress on Total Quality Management: 7pp. (Conference Contributions - Published)
  • Cragg P., Caldeira M. and Ward J. (2006) Information Systems Competencies in Small Manufacturing Firms. Melbourne, Australia: 51st International Council of Small Business (ICSB) World Conference, 18-21 Jun 2006. In Proceedings of the 51st International Council of Small Business (ICSB) World Conference (Conference Contributions - Published)
  • Tagliavini M. and Cragg P. (2006) Information Systems and Business Process Alignment in Small Manufacturing Firms. Melbourne, Australia: 51st International Council of Small Business (ICSB) World Conference, 18-21 Jun 2006. In Proceedings of the 51st International Council of Small Business (ICSB) World Conference (Conference Contributions - Published)
  • Tagliavini M. and Cragg P. (2006) Un'analisi empirica per la valutazione dell'allineamento fra sistema informativo e processi di business. Cesena, Italy: Congresso Annuale AICA, 21-22 Sep 2006 (Conference Contributions - Other)
  • Ward J., Cragg P. and Caldeira M. (2006) Information Systems Competencies in Small and Medium-sized Enterprises. University of Gloucestershire, Cheltenham, UK: UKAIS 2006, 9-11 Apr 2006. In UKAIS 2006 Proceedings (Conference Contributions - Published)
  • Cragg PB. (2005) The Information Systems Content of the Baldridge and EFQM Models. Total Quality Management & Business Excellence 16(8-9): 1001-1008. (Journal Articles)
  • Cragg PB. and Suraweera T. (2005) IT Management Practices in Small Firms. In Pagani M (Ed.), Encyclopedia of Multimedia Technology and Networking: 507-511. Hershey: Idea Group Reference. (Chapters)
  • Cragg PB. and Todorova N. (2005) Information Systems Strategic Alignment in Small Firms. In Pagani M (Ed.), Encyclopedia of Multimedia Technology and Networking: 411-416. Hershey: Idea Group Reference. (Chapters)
  • Suraweera T., Cragg P. and Mills A. (2005) Measurement of IT Management Sophistication in Small Firms. Manly, Australia: 16th Australasian Conference on Information Systems (ACIS 2005), 30 Nov 2005. In ACIS 2005 Proceedings: Socialising IT: Thinking About the People CD-Rom: 10pp. (Conference Contributions - Published)
  • Cragg P. (2004) Information Systems Assessment based on Business Excellence Models. Johannesburg, South Africa: 49th ICSB World Conference, 1 Jan 2004 (Conference Contributions - Other)
  • Cragg P. (2004) The Information Systems Content of the Baldrige and EFQM Models. Abu Dhabi Chamber of Commerce, United Arab Emirate: 9th World Congress for Total Quality Management, 1 Jan 2004 (Conference Contributions - Other)
  • Cragg PB., Mills A., Suraweera T. and Todorova N. (2004) Towards an Information Systems Excellence Model. Hobart, Australia: 15th Annual Australian Conference on Information Systems (ACIS2004), 1 Dec 2004. Paper 102: 10pp. http://acis2004.infosys.utas.edu.au/welcome/welcome.htm. (Conference Contributions - Published)
  • Suraweera T., Cragg P. and Mills A. (2004) Towards a Definition of IT Management Sophistication in Small Firms. Beijing, China: 4th International Conference on Electronic Business (ICEB2004), 5 Dec 2004. In Shaping Business Strategy in a Networked World: Proceedings of The Fourth International Conference on Electronic Business Volume I: 610-615. http://www.rccm.tsinghua.edu.cn/ICEB2004/. (Conference Contributions - Published)
  • Cragg PB. (2002) Benchmarking Information Technology Practices in Small Firms. European Journal of Information Systems 11(4): 267-282. (Journal Articles)
  • Cragg PB., King M. and Hussin H. (2002) IT alignment and firm performance in small manufacturing firms. Journal of Strategic Information Systems 11(2): 109-132. (Journal Articles)
  • Hussin H., King M. and Cragg PB. (2002) IT Alignment in Small Firms. European Journal of Information Systems 11(2): 108-127. (Journal Articles)
  • Suraweera T., Cragg P. and Jones A. (2002) Management Support and External Support in Internet Adoption by Small Firms. Beijing, China: International Conference on E-Business (ICEB2002), 23 May 2002. In Proceedings: 384-391. (Conference Contributions - Published)
  • Cragg PB. and Chapman P. (2001) Mobile Technology. Annals of Cases on Information Technology 3: 169-178. (Journal Articles)
  • Cragg PB. and McQueen B. (2001) IS Strategy at Nzmilk. Annals of Cases on Information Technology IV: 73-82. (Journal Articles)
  • Merthens J., Cragg PB. and Mills AM. (2001) A Model of Internet Adoption by SMEs. Information and Management 39(3): 165-176. (Journal Articles)
  • Cragg PB. and Mitchell E. (2000) Benchmarking IT Practices in Small Firms. Brisbane, Australia: Proceedings 11th ACIS, 1 Dec 2000 (Conference Contributions - Other)
  • King M., Cragg PB. and Hussin H. (2000) IT Alignment and Organisational Performance in Small Firms. Vienna, Austria: Proceedings 8th ECIS., 1 Jul 2000 (Conference Contributions - Other)
  • King M., Hussin H. and Cragg PB. (2000) Identifying IT Alignment in Small Firms. Cardiff, UK: Proceedings 5th UKAIS, 1 Apr 2000 (Conference Contributions - Other)
  • Cragg P., Todorova N. and Jones A. (1999) Site Visits Provide Rich Opportunities. UC Teaching: 38-39. University of Canterbury. [Report in University Publication]. (Other)
  • Suraweera T. and Cragg P. (1999) IT Management Practices in Small Firms. UK: Proceedings BIT'99 Business Information Technology Management., 1 Nov 1999. In CD Rom: 9. (Conference Contributions - Published)
  • Vargo J. and Cragg PB. (1999) Use of WWW Technologies in IS Education. Wellington, New Zealand: Proceedings ACIS99, 1 Dec 1999 (Conference Contributions - Other)
  • Cragg P. (1998) Clarifying Internet Strategy in Small Firms. Sydney, Austrailia: Proceedings ACIS 98, 29 Sep 1998 (Conference Contributions - Other)
  • Cragg P. (1998) Site Visits as a Teaching Method in Information Systems Courses. Helsinki, Finland: Proceedings 13th International Academy for Information Management, 1 Dec 1998 (Conference Contributions - Other)
  • Cragg PB. and Zinatelli N. (1998) The Evolution of Information Systems in Small Firms. In Kent A; Williams JG (Ed.), Encyclopedia of Microcomputing: 133-143. (Chapters)
  • Cragg P. (1997) Hit or Myth? IT and Competitive Advantage. Management 44(7): 62. (Journal Articles)
  • Igbaria M., Zinatelli N., Cragg PB. and Cavaye ALM. (1997) Personal Computing Acceptance Factors in Small Firms: A Structural Equation Model. MIS Quarterly 21(3): 279-305. (Journal Articles)