UC Spark

Associate Professor Annette Marie Mills

Department of Accounting and Information Systems

Fields of Research

  • Adoption & diffusion of information technology
  • Information systems service quality

Researcher Summary

Research interests include various aspects of IS service quality (e.g. determinants and dimensions), factors influencing post-adoption use of IT, and development of user competence.

Subject Area: Disciplines

Key Methodologies

  • Quantitative Research Methods
  • Structural Equation Modeling with Partial Least Squares

Research Service

  • (Invited) Co-Chair, Junior Faculty Consortium. International Conference on Information Systems (ICIS) 2012, Orlando, FL (ERA ‘A”) (2010-2012)
  • Conference Program Co-Chair Conference on Information Resource Management (Conf-IRM 2010, Jamaica). ERA B, 2009-2010. (2009-2010)
  • Conference Program Co-Chair Australasian Conf on Information Systems (ACIS 2008, Christchurch, NZ). ERA A. 2007-2008. (2007-2008)

Publications

(Selected outputs for last six years)

  • Mansingh, G., Rao, L., Osei-Bryson, K. and Mills, A. (2013) Profiling internet banking users: A knowledge discovery in data mining process model based approach. Information Systems Frontiers : 23pp. http://dx.doi.org/10.1007/s10796-012-9397-2. (Journal Article)
  • Cragg, P., Mills, A. and Suraweera, T. (2013) The Influence of IT Management Sophistication and IT Support on IT Success in Small and Medium-Sized Enterprises. Journal of Small Business Management http://dx.doi.org/10.1111/jsbm.12001. (Journal Article)
  • Welschen, J., Todorova, N. and Mills, A.M. (2012) An Investigation of the Impact of Intrinsic Motivation on Organizational Knowledge Sharing. International Journal of Knowledge Management 8(2): 23-42. (Journal Article)
  • Tennant, V., Mills, A.M. and Chin, W.W. (2012) Insights into Change in IS Post-Adoption Use. Orlando, FL, USA: Diffusion of Information Technology (DIGIT), 16 Dec 2012. (Conference Contribution - Full conference paper)
  • Chin, W.W., Mills, A.M., Douglas, J., Steel, D.J. and Schwarz, A. (2012) Multi-group invariance testing: An illustrative comparison of PLS permutation and covariance-based SEM invariance analysis. Houston, TX, USA: 7th International Conference on Partial Least Squares and Related Methods, 19-22 May 2012. 11pp. (Conference Contribution - Paper in published proceedings)
  • Stuart, L., Remus, U. and Mills, A. (2011) Breaking the Ice: Organizational Culture and the Implementation of a Student Management System. Journal of Cases in Information Technology 13(1): 1-14. http://dx.doi.org/10.4018/jcit.2011010101. (Journal Article)
  • Baker, G. and Mills, A. (2011) Creative Use. Brisbane, Australia: Pacific-Asia Conference on Information Systems, 7-11 Jul 2011. In PACIS 2011 Proceedings Paper 131 (11pp). http://aisel.aisnet.org/pacis2011/131. (Conference Contribution - Paper in published proceedings)
  • Mills, A. and Smith, T. (2011) Knowledge Management and Organizational Performance: A Decomposed View. Journal of Knowledge Management 15(1): 156-171. http://dx.doi.org/10.1108/13673271111108756. (Journal Article)
  • Wen, C., Remus, U. and Mills, A. (2011) Understanding and Addressing User Resistance to IS Implementation in a Lean Context. Helsinki, Finland: 19th European Conference on Information Systems (ECIS 2011), 9-11 Jun 2011. In ECIS 2011 Proceedings Paper 210 (7pp). http://aisel.aisnet.org/ecis2011/210. (Conference Contribution - Paper in published proceedings)
  • Mills, A., Tennant, V. and Chevers, D.A. (2011) Understanding Mobile Internet Diffusion: The Case of Jamaica. Shanghai, China: 4th Annual SIG Globdev Workshop, 3 Dec 2011. In Proceedings 16pp. (Conference Contribution - Paper in published proceedings)
  • Mills, A., Carter, L. and Belanger, F. (2010) Conceptualizing Public Service Value in E-Government Services. Lima, Peru: 16th Americas Conference on Information Systems, 12-15 Aug 2010. In AMCIS 2010 Proceedings Paper 346 (8pp). http://aisel.aisnet.org/amcis2010/346. (Conference Contribution - Paper in published proceedings)
  • Smith, T.A., Mills, A.M. and Dion, P. (2010) Linking business strategy and knowledge management capabilities for organizational effectiveness. International Journal of Knowledge Management 6(3): 22-43. http://dx.doi.org/10.4018/jkm.2010070102. (Journal Article)
  • Cragg, P., Mills, A. and Suraweera, T. (2010) Understanding IT Management in SMEs. Electronic Journal of Information Systems Evaluation 13(1): 27-34. (Journal Article)
  • Mendes-Filho, L., Tan, F.B. and Mills, A. (2010) User-Generated Content and Perceived Control: A Pilot Study of Empowering Consumer Decision Making. Montego Bay, Jamaica: Conference on Information Resource Management, 16-18 May 2010. In CONF-IRM 2010 Proceedings Paper 20 (12pp). http://aisel.aisnet.org/confirm2010/20. (Conference Contribution - Paper in published proceedings)
  • Derham, R. and Mills, A. (2010) Web 2.0: Social Bookmarking: An Overview of Folksonomies. In S. Murugesan (Ed.), Handbook of Research on Web 2.0, 3.0, and X.0: Technologies, Business, and Social Applications: 206-224. Hershey: Information Science Reference. (Chapter in Book)
  • Cragg, P., Suraweera, T. and Mills, A. (2009) Conceptualizing IT Management Sophistication: an SME perspective. Las Vegas, NV, USA: ISOneWorld 2009, 15-17 Apr 2009. In Proceedings of the Annual ISOneWorld Conference (Conference Contribution - Paper in published proceedings)
  • Derham, R. and Mills, A. (2009) Understanding Attitude and Information Disclosure in Online Social Networking. Phoenix, AZ, USA: The Eighth Workshop on eBusiness (Web 2009), 15 Dec 2009. (Conference Contribution - Full conference paper)
  • Mills, A. (2009) When 'Attitude' is NOT Enough: Implications for Behavioural Intentions. Phoenix, AZ, USA: 2009 AIS Special Interest Group on Adoption and Diffusion of Information Technology (SIGADIT) DIGIT Workshop, 15 Dec 2009. (Conference Contribution - Full conference paper)
  • Todorova, N. and Mills, A. (2007) Development of Assessment Portfolios for IS Majors. Information Systems Education Journal 5(25): 12pp. http://isedj.org/5/25/index.html. (Journal Article)