Distance service information

What services are provided?

The Library can provide you with access to books, articles, and audiovisual material. We will post items you have requested to you or send scans of articles/chapters to your email address. Each parcel sent to you will include return postage. Items not held by the Library may be requested using the interloans service.

You will also have access to many online resources, including guidance on using library resources, advice on search strategies, databases and other electronic resources.

Students living outside of New Zealand are welcome to register for library distance services. The Library cannot post books overseas but we do offer the following services:

  • Access to the Library's website and electronic resources
  • Scanned copies of book chapters and journal articles
  • Use of the interloan service

Consult a Subject Librarian

Contact a subject specialist or use our AskLIVE service for individual help. We can assist you with:

  • Identifying relevant information sources for your topic
  • Designing search strategies for finding information
  • Using the Library's resources, both print and electronic
  • Ways of keeping up with what is being published in your subject

Frequently asked questions

You can load funds online using a credit card or at reload stations. See the Fines and payments page for more information.

Follow the instructions to reset your password, or contact the IT Service Desk.

Unfortunately, we are unable to update student addresses. You'll need to do this yourself on myUC. It is vital that you do this to avoid items being posted to the wrong address.

Use our remote online payment option. Please DO NOT send cash back with your returned books, as it may become lost in the packaging. For staff, if you have lost book charges to pay please contact library staff.

Standard items are issued for 32 days (undergraduate) and 60 days (postgraduate). If items are recalled, you are still guaranteed an issue period of 18 days. If an item has other requests queued it will be issued for 10 days only. High Demand 3 day loans are issued for 10 days.

High demand items are issued for 10 days. Renewals are for 3 days only, regardless of how long you have had the book. We suggest you renew your High Demand item as close as possible to the due date to avoid the due date being reduced. If you have already renewed your item and your due date has been reduced call us (0800 763 676) and we will reinstate the correct due date for you.

If the journal article is available electronically then you can access it online with your UC username and password. If the journal article is held in paper/print form only, then you will need to request the article from us and we will scan and email it to you. You can phone (0800 763 676), send us an email or use AskLive to make this request.

Yes NZ Post does accept items with a handwritten FreePost address. For address details visit our Library Distance Services page.

No, but we ask where possible you recycle the packaging the item was posted in. If sent by courier turn the courier bag inside out and place the FreePost sticker on the outside. Return any kits or AV items in the bubble wrap it was sent in. Please DO NOT use layers of newspaper, plastic bags or brown paper for return post.

Talk to us. Let us know the issues and we can make a note on your account. We are not going to penalise you for something that is beyond your control.