2015 Student Survey results

At the end of 2015, DRS asked students to evaluate our service. The results were generally very positive with many compliments and constructive suggestions as we constantly look to improve our service and the experience of our students.

Survey highlights

92% replied yes, when asked whether the DRS supports enabled them to have the same opportunity to learn and achieve as their classmates.

88% said that their interactions with the Disability Resource Service helped equip them with the strategies required to advocate for themselves in an academic environment.

“The Disability Resource Service gave me confidence and made me feel supported which made me feel like my learning was important and that I was a real part of the university.”

“[I]Have found interacting with disability services very easy, informative and genuine.”

Evaluation of note taking and special arrangements for tests

The notetaking service continues to be well used by approximately 33% of our students. 93% of respondents of the 2015 Student Satisfaction Survey were satisfied or more than satisfied with the notetaking service provided. Some quality checking of notes has been incorporated into our processes this year following feedback from the 2014 Student Survey, as we constantly look to improve our services. We continue to be highly responsive to feedback from students as it is raised during the year.

“I find it hard to take my own notes and this service is really beneficial to me.”

Special Arrangements for tests and exams were used by approximately 80% of DRS students. Students generally felt that their exam special arrangements gave them the same opportunities as their peers to demonstrate their knowledge in exam settings. One of the special arrangements provided is the reformatting of exam papers, which is an invaluable service to those students with a vision impairment.

Department tests with special arrangements: 98% of respondents were satisfied or more than satisfied with the special test arrangements provided for them.
University exam special arrangements: 100% of respondents were satisfied or more than satisfied with their UC exam special arrangements.
"The Disability Resource Service provided me with notetaking and special exam conditions that allowed me to receive equal opportunity to learn as others in my class without feeling like my injury was holding me back."

Reformatted course materials: 100% of respondents who received this service were happy with the service received, 62% gave this service the highest rating possible.
"I have always received the highest standards of service from the Disability Team. I have relied on their transcription services extensively. The material is always returned in a timely manner and has greatly assisted me with my PhD studies."

Memorable quotes

"I feel it gives my lecturers the opportunity to understand me better by being updated through this service. It helps them better understand my needs and what it takes for me to be on the same level as my classmates. Fantastic service."

"Having struggled with dyslexia… it has been ground breaking to finally receive support and be able to aspire to higher education."

"My interactions with the Disability Resource Service gave me the information on how to get access to the things I need which before I didn't know were even an option at university."

"The Disability Resource Service gave me confidence and made me feel supported which made me feel like my learning was important and that I was a real part of the university."

General demographic of DRS students in 2015

Students with Specific Learning Difficulties, Medical Conditions and Mental Health Issues are the biggest groups in DRS with students representing the Colleges of Arts, Science, Engineering, Education and Business & Law.

2015 DRS student survey demographic

Previous years results

See results for our 2014 Student Satisfaction Survey.