MSCI271-17S2 (C) Semester Two 2017

Operations Management Processes

15 points

Details:
Start Date: Monday, 17 July 2017
End Date: Sunday, 19 November 2017
Withdrawal Dates
Last Day to withdraw from this course:
  • Without financial penalty (full fee refund): Friday, 28 July 2017
  • Without academic penalty (including no fee refund): Friday, 13 October 2017

Description

An introduction to Supply Chain Management and Operations Management providing the necessary groundwork for more advanced study in this field. There is an emphasis on practical application of the methods taught throughout the course. It considers in detail processes involved in supply chain management. The internal organisation of processes within a manufacturer or service provider is explored. The importance of inventory and the processes to control it, such as Materials Requirements Planning and Lean Production, will be discussed. The course also considers the issue of quality management and how it can be controlled.

Operations Management (OM) deals with managing production of goods and the provision of services while achieving organisational goals through being efficient and effective in their market.  Every type of organisation, from large car manufacturers through to sports clubs, has an OM function and can therefore benefit from effective management of its operations. OM can therefore play a critical role within the firm in meeting its strategic goals.

This course builds on the topics covered in MSCI / MGMT270. The focus of this course is on tools and techniques for efficient organisation of processes within a manufacturer or service provider. The following topics will be covered in this course: Facility and Work Design, Managing resource, Operations Scheduling and Sequencing, Lean Production, Quality Management, Statistical Process Control, Manufacturing and service simulation and Business Analytics.

Relationship to Other Courses
This course builds on the material covered in MSCI101/MGMT170 and MGMT100 and is a prerequisite for MSCI371, 372 and 373.  This course complements the topics covered in MGMT/MSCI270.  It is an essential course for students majoring in Operations and Supply Chain Management. Students taking MGMT, ACCT, INFO or ENME would also find this course useful.

Workload
The total workload for this course is about 150 hours in total.

Learning Outcomes

  • The student will be able to:
  • Describe the importance of facility and work design and be able to apply facility layout tools to evaluate and improve workplace layouts.
  • Explain how companies plan their resource levels to balance supply and demand and explain the resource planning framework, its components such as Aggregate planning, Material requirements planning (MRP), Master production scheduling and Capacity requirements planning.
  • Describe and be able to apply scheduling and sequencing tools to day-to-day operations including employee scheduling.
  • Describe importance and dimensions of quality and how companies develop effective quality management (QM) programmes to satisfy their customers.
  • Describe and be able to apply statistical process control (SPC) to monitor and improve to the quality of products and services.
  • Describe the origins, principles and tools of lean production and how lean can be applied to manufacturing and services.
  • Use Simul8 software to model a production / service system and be able to use it for operational decision making.
  • Use Tableau software to create interactive data visualisation dashboards for business intelligence.

    B.Com Learning Goals
    1. Graduates can demonstrate advanced knowledge of their selected subject major, informed by the broader context of commerce.
  • The assignment, test and exam are opportunities to demonstrate advanced knowledge in Operations Management processes.  Advanced knowledge will be assessed in the assignment, test and exam.
    2. Graduates are able to use analytical thinking and problem-solving skills to address specific problems.
  • The in-class case exercises, test and exam all require application of theories to new problems.  Analytical thinking and problem-solving skills will be assessed in the assignment, test and exam.
    3. Graduates can understand issues from a range of ethical, global and multicultural perspectives.
  • Not covered specifically in this course.
    4. Graduates are able to communicate effectively both orally and in written form.
  • Not assessed in this course.

Prerequisites

(1) MGMT100 or MGMT170 or MSCI101; and (2) STAT101 RP: MGMT270 or MSCI270

Restrictions

MSCI221, MGMT271

Equivalent Courses

Recommended Preparation

Timetable Note

No separate tutorials. All three contact hours of the course are used for lectures and tutorials.

Course Coordinator / Lecturer

Venkat Pulakanam

Lecturer

Don McNickle

Assessment

Assessment Due Date Percentage  Description
Assignment 1 11 Aug 2017 15% Assignment 1
In-class Test 22 Aug 2017 35% In-class Test
Assignment 2 (Simul8) 29 Sep 2017 15% Assignment 2 (Simul8)
Final Examination 35% Final Examination


Grading
Your final score will be calculated after the raw marks for each assessment have been standardised.  You should not regard 50% as a pass mark. You need to pass the invigilated assessment (test and final exam combined) in order for you to pass the course.

Holding of Students' Work
For quality assurance purposes the School is required to hold on to a number of assessment pieces as examples of differing standards of work.  If you have any objections to the school holding your assessment for this purpose then email the course coordinator to ensure your assignment is not used for this purpose.

Textbooks / Resources

Required Texts

Collier, David A. , Evans, James R; OM4 ; 4th ed., Student ed; South-Western Cengage Learning, 2013.

Collier, David A.,1947- , Evans, James R; OM ; Fifth student edition;

Notes

Course Administration
The Learn System will be used in this course and will contain any class announcements and any other material that is handed out at lectures.  This also contains previous test and exams and their model answers.

Class Representative
A class representative may be asked to volunteer in the first few weeks of class. Any problems with the course can be raised with the class rep. Their email can be found at UCSA. The class representative will take up any issues raised by class members with the lecturer concerned as they occur.

Departmental Academic Policies
The Department assumes that you have read this document.

You should also read the General Course and Examination Regulations

Dishonest Practice
The University of Canterbury considers cheating and plagiarism to be serious acts of dishonesty.  All assessed work must be your own individual work unless specifically stated otherwise in the assessment guidelines. Material quoted from any other source must be clearly acknowledged. You must not copy the work of another person (student or published work) in any assessment including examinations, tests and assignments. Any person, who is found to have copied someone else's work, or to have allowed their work to be copied, will receive a fail grade for that piece of assessment and may face disciplinary action which may lead to a fine, community service or exclusion from the university.

IMPORTANT: Where there are concerns regarding the authorship of written course work, a student can be required to provide a formal, oral explanation of the content of their work.

Coversheets - Group and Individual

Indicative Fees

Domestic fee $775.00

International fee $3,188.00

* All fees are inclusive of NZ GST or any equivalent overseas tax, and do not include any programme level discount or additional course-related expenses.

For further information see Management, Marketing and Tourism .

All MSCI271 Occurrences

  • MSCI271-17S2 (C) Semester Two 2017
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