MGMT373-18S2 (C) Semester Two 2018

Quality Management

15 points

Details:
Start Date: Monday, 16 July 2018
End Date: Sunday, 18 November 2018
Withdrawal Dates
Last Day to withdraw from this course:
  • Without financial penalty (full fee refund): Friday, 27 July 2018
  • Without academic penalty (including no fee refund): Friday, 12 October 2018

Description

This course is about how to manage quality with an emphasis on statistical quality control. It will cover a number of topics such as: an overview of quality management, problem solving tools, statistical process control, design of experiments and six sigma quality. Many of the topics covered in this course are part of standard certified Six Sigma Black Belt course curriculum.

This course is about how to manage produce and service quality with an emphasis on statistical quality control and Six Sigma Quality Management Programme.  It will cover a number of topics such as: overview of quality management, DMAIC problem solving methodology and problem solving tools such as seven tools of quality, statistical process control and design of experiments. The course will help you to prepare for Six Sigma Green Belt and Black Belt certification. The students will learn MINITAB software as part of this course.

This course is essential for Operations and Supply Chain Management major and is a useful elective for MGMT, Science and Engineering students. The course assumes that you have basic knowledge of statistics (100 level Stats course), quality management and statistical process control (MSCI/MGMT271).

The workload for this course is about 150 hours in total.

Learning Outcomes

  • Upon completion of this course students will be able to:
    1. Describe the evolution of the management of quality and the philosophies of quality gurus.
    2. Demonstrate good understanding and knowledge of quality management systems, standards and audits.
    3. Demonstrate good understanding and knowledge of Six Sigma concepts and methodology.
    4. Demonstrate good understanding of DMAIC problem solving methodology, problem solving and process improvement tools and techniques such as SPC and Design of experiments.
    5. Use MINITAB for data analysis.

    B.Com Learning Goals
    1.1 Students have an in-depth understanding of their majoring subject and are able to critically evaluate and, where applicable, apply this knowledge to topics/issues within the discipline.
  • The assignments, quizzes and test are opportunities to demonstrate advanced knowledge in Quality Management.
    1.2 Students have a broad understanding of the key domains of commerce.
  • Not assessed in this course.
    2.1 Students will develop key skills and attributes sought by employers which can be used in a range of applications.
  • Problem analysis and solution: The in-class case exercises and assignments require application of theories to new problems.  Analytical thinking and problem-solving skills will be assessed in the assignments.
  • Ethical implications: not assessed.
  • Oral communication: One of the course assignments require students make a class presentation.
  • Written communication: Assessed through the assignments.
  • Team work: not assessed
    3.1 Students will be aware of and understand the nature of biculturalism in Aotearoa New Zealand, and its relevance to their area of study and/or their degree.
  • Not assessed.
    4.1 Students will have observed and understood a culture within a community by reflecting on their own performance and experiences within that community.
  • Not assessed.
    5.1 Students will comprehend the influence of global conditions on their discipline and will be competent in engaging with global and multi-cultural contexts.
  • Globalisation is implicitly covered in the course but not assessed.
    • University Graduate Attributes

      This course will provide students with an opportunity to develop the Graduate Attributes specified below:

      Critically competent in a core academic discipline of their award

      Students know and can critically evaluate and, where applicable, apply this knowledge to topics/issues within their majoring subject.

      Employable, innovative and enterprising

      Students will develop key skills and attributes sought by employers that can be used in a range of applications.

Prerequisites

(1) MGMT270 or MSCI270; and (2) MGMT271 or MSCI271

Restrictions

MSCI323, MSCI373

Equivalent Courses

MSCI373

Course Coordinator / Lecturer

Venkat Pulakanam

Assessment

Assessment Due Date Percentage  Description
In-class Quizzes (QM Systems and Standards) 5% In-class quizzes (QM Systems and Standards)
Assignment 1 (QM Systems and Standards) 20 Aug 2018 10% Assignment 1 (QM Systems and Standards)
Assignment 2 (Six Sigma Case 1) 18 Sep 2018 20% Assignment 2 (Six Sigma Case 1)
Assignment 3 (Six Sigma Case 2) 02 Oct 2018 30% Assignment 3 (Six Sigma Case 2)
Test 19 Oct 2018 35% Test


Cover sheets MUST be used on all assignments/essays. These can be downloaded by following these links:
http://www.canterbury.ac.nz/media/documents/oexp-business-and-law/business-documents/forms/Coversheet-Individual.pdf

http://www.canterbury.ac.nz/media/documents/oexp-business-and-law/business-documents/forms/Coversheet-Group.pdf

Late Assignments
Assignments submitted after the due date without an extension being granted by the Lecturer will have 10% of the mark deducted for every day or part day the assignment is late. Assignments will not be accepted for marking if the assignment is submitted any later than 5 days after the due date.

Grading
Your final score will be calculated after the raw marks for each assessment have been standardised. You should not regard 50% as a pass mark.

Textbooks / Resources

Recommended Reading

Carroll, Charles T; Six Sigma for powerful improvement : a green belt DMAIC training system with software tools and a 25-lesson course ;

DeVor, Richard E. , Chang, Tsong-how., Sutherland, John W; Statistical quality design and control :contemporary concepts and methods ; 2nd ed; Pearson/Prentice Hall, 2007.

Furterer, Sandra L; Lean Six Sigma in Service : Applications and Case Studies ; CRC Press, 2009.

Gitlow, Howard S. , Levine, David M; Six sigma for green belts and champions : foundations, DMAIC, tools, cases, and certification ; Pearson/Prentice Hall, 2005.

Kubiak, T. M; The certified six sigma master black belt handbook ; ASQ Quality Press, 2012 (being procured for the library).

Textbook: There is no one textbook for this course. A list of good reference books is provided above.  Some of these books are kept on short loan in the library.

LEARN
This course uses ‘Learn’ (http://learn.canterbury.ac.nz) as a means of distributing lecture notes, assignments and previous examples of test and examinations.

Reference Journals
1. Quality Progress
2. Quality Engineering
3. Six Sigma Quality Forum Magazine

Useful webpages
www.ASQ.org
www.isixsigma.com

Notes

Class Representative
A class representative may be asked to volunteer in the first few weeks of class. Any problems with the course can be raised with the class rep. The class representative will take up any issues raised by class members with the lecturer concerned as they occur.

Departmental Academic Policies
The Department assumes that you have read this document.

You should also read the General Course and Examination Regulations

Dishonest Practice
The University of Canterbury considers cheating and plagiarism to be serious acts of dishonesty.  All assessed work must be your own individual work unless specifically stated otherwise in the assessment guidelines. Material quoted from any other source must be clearly acknowledged. You must not copy the work of another person (student or published work) in any assessment including examinations, tests and assignments. Any person, who is found to have copied someone else's work, or to have allowed their work to be copied, will receive a fail grade for that piece of assessment and may face disciplinary action which may lead to a fine, community service or exclusion from the university.

IMPORTANT: Where there are concerns regarding the authorship of written course work, a student can be required to provide a formal, oral explanation of the content of their work.

Indicative Fees

Domestic fee $790.00

International fee $3,350.00

* All fees are inclusive of NZ GST or any equivalent overseas tax, and do not include any programme level discount or additional course-related expenses.

For further information see Management, Marketing and Tourism .

All MGMT373 Occurrences

  • MGMT373-18S2 (C) Semester Two 2018