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This course is about how to manage quality with an emphasis on statistical quality control. It will cover a number of topics such as: an overview of quality management, problem solving tools, statistical process control, design of experiments and six sigma quality. Many of the topics covered in this course are part of standard certified Six Sigma Black Belt course curriculum.
This course is about how to manage produce and service quality with an emphasis on statistical quality control and Six Sigma Quality Management Programme. It will cover a number of topics such as: overview of quality management, DMAIC problem solving methodology and problem solving tools such as seven tools of quality, statistical process control and design of experiments. The course will help you to prepare for Six Sigma Green Belt and Black Belt certification. The students will learn MINITAB software as part of this course.This course is essential for Operations and Supply Chain Management major and is a useful elective for MGMT, Science and Engineering students. The course assumes that you have basic knowledge of statistics (100 level Stats course), quality management and statistical process control (MSCI/MGMT271).The workload for this course is about 150 hours in total.
Upon completion of this course students will be able to:1. Describe the evolution of the management of quality and the philosophies of quality gurus.2. Demonstrate good understanding and knowledge of Six Sigma concepts and methodology.3. Demonstrate good understanding of DMAIC problem solving methodology, problem solving and process improvement tools and techniques such as SPC and Design of experiments.4. Use MINITAB for data analysis.B.Com Learning Goals1. Graduates can demonstrate advanced knowledge of their selected subject major, informed by the broader context of commerce.The assignments and quizzes are opportunities to demonstrate advanced knowledge in Quality Management. Advanced knowledge will be assessed in the quizzes and assignments.2. Graduates are able to use analytical thinking and problem-solving skills to address specific problems.The in-class case exercises, assignments, and quizzes all require application of theories to new problems. Analytical thinking and problem-solving skills will be assessed in the quizzes and assignments.3. Graduates can understand issues from a range of ethical, global and multicultural perspectives.Not covered specifically in this course.4. Graduates are able to communicate effectively both orally and in written form.Written and oral communication skills are assessed in this course through class participation and assignment.
(1) MGMT270 or MSCI270; and (2) MGMT271 or MSCI271
MSCI323, MSCI373
MSCI373
Venkat Pulakanam
Late AssignmentsAssignments submitted after the due date without an extension being granted by the Lecturer will have 10% of the mark deducted for every day or part day the assignment is late. Assignments will not be accepted for marking if the assignment is submitted any later than 5 days after the due date.GradingYour final score will be calculated after the raw marks for each assessment have been standardised. You should not regard 50% as a pass mark.
Carroll, Charles T; Six Sigma for powerful improvement : a green belt DMAIC training system with software tools and a 25-lesson course ;
DeVor, Richard E. , Chang, Tsong-how., Sutherland, John W; Statistical quality design and control : contemporary concepts and methods ; Macmillan ;Maxwell Macmillan Canada ;Maxwell Macmillan International, 1992 (1992 or 2007).
Furterer, Sandra L; Lean Six Sigma in Service : Applications and Case Studies ; CRC Press, 2009.
Gitlow, Howard S. , Levine, David M; Six sigma for green belts and champions : foundations, DMAIC, tools, cases, and certification ; Pearson/Prentice Hall, 2005.
Kubiak, T. M; The certified six sigma master black belt handbook ; ASQ Quality Press, 2012 (being procured for the library).
Textbook: There is no one textbook for this course. A list of good reference books is provided below. Some of these books are kept on short loan in the library.You can access lecture notes from LearnReference Journals1. Quality Progress2. Quality Engineering3. Six Sigma Quality Forum MagazineUseful webpageswww.ASQ.orgwww.isixsigma.comLEARNThis course uses ‘Learn’ (http://learn.canterbury.ac.nz) as a means of distributing lecture notes, assignments and previous examples of test and examinations.
MGMT/MSCI373S2 Course Outline LEARN
Class RepresentativeA class representative may be asked to volunteer in the first few weeks of class. Any problems with the course can be raised with the class rep. The class representative will take up any issues raised by class members with the lecturer concerned as they occur.Departmental Academic Policies The Department assumes that you have read this document.You should also read the General Course and Examination Regulations Dishonest PracticeThe University of Canterbury considers cheating and plagiarism to be serious acts of dishonesty. All assessed work must be your own individual work unless specifically stated otherwise in the assessment guidelines. Material quoted from any other source must be clearly acknowledged. You must not copy the work of another person (student or published work) in any assessment including examinations, tests and assignments. Any person, who is found to have copied someone else's work, or to have allowed their work to be copied, will receive a fail grade for that piece of assessment and may face disciplinary action which may lead to a fine, community service or exclusion from the university.IMPORTANT: Where there are concerns regarding the authorship of written course work, a student can be required to provide a formal, oral explanation of the content of their work.Coversheets - Group and Individual
Domestic fee $775.00
International fee $3,188.00
* All fees are inclusive of NZ GST or any equivalent overseas tax, and do not include any programme level discount or additional course-related expenses.
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