Choose the correct resolution pathway

Before you start the resolution process, you need to choose the correct resolution pathway.

The behaviour of a student

I am a student

See the student to student grievances procedures (Student Support website)

I am a staff member

Contact a Proctor via the staff page.

The conduct of a staff member

I am a student

Go to Step 1: Begin a resolution process

I am a staff member

See raise a complaint about a staff member (HR Toolkit - staff only)

An academic matter governed by university regulations

If you are unsure what this covers see 'Academic appeal' on the definitions page.

1. Read the Academic Appeals Procedure (PDF, 476KB) (UC Policy Library) so you understand what is covered and involved
2. For information about the process contact the Secretary of the Academic Appeals Committee
   Ph: +64 3 364 2987 (ext 4210)
   pam.grant@canterbury.ac.nz

An academic matter not governed by university regulations

If you are unsure what this covers see 'Academic grievance' on the definitions page.

1. Read the Academic Grievance Procedure (PDF, 476KB, (UC Policy Library) so you understand what is covered and involved
2. Contact the University Grievance Advisor (contacts page) for information on the process