University of Canterbury

Accommodation

Accommodation Options

Information For

About

UC Home > Prospective Students > Accommodation

Homestay Survey

The Code of Practice for the Pastoral Care of International Students requires the University of Canterbury to check that accommodation for international students is of a suitable standard.

Please fill in this survey so that we can find out if there are any areas of your homestay that need to be improved.

We will ensure that any personal information you provide will only be shown to University staff. Only collective results will be available to homestay parents or homestay agents ("Homestay agent" refers to the person or agent in New Zealand who arranged your homestay). Specific answers you give will not be shown to homestay parents or homestay agents, so please be honest in your comments.

May I thank you in advance for completing the survey.
Your help is important to make sure that standards are kept up.

Andrea Schoorl
International Accommodation Adviser

Section A - Background Information

I am Male Female

My age is

What is your homestay address?

How long have you been in this homestay?

What is the name of the person or agent in New Zealand who arranged your homestay?

Did you arrange your homestay through International Student Care or Student Links? If "Yes", please continue with Section B	Yes No
If "No", did you know that the University has contracts with International Student Care and Student Links as preferred homestay agents for international students? Yes No Why did you decide not to choose International Student Care or Student Links as your homestay agent? What is the main reason for using the person or homestay agent you selected?
The University has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students. The Code of Practice gives guidance on the way in which international students are placed and taken care of in homestays. It also requires that homestay agents are checked. By choosing another person or homestay agent, did you know that you may not be covered by this Code of Practice?	Yes No
Section B - Before You Arrived at Your Homestay
Were you given enough information to prepare you for living with a New Zealand family?	Yes No
If “No”, please say what extra information would have helped you.
Was the information received in enough time to prepare you for living with a New Zealand family?	Yes No
When You First Arrived
Were you told you would be met at the airport on arrival?	Yes No
Were you met at the airport?	Yes No
Was your room ready when you arrived at your homestay?	Yes No
Were the host family there to meet you when you arrived at the house?	Yes No
What extra things (if any) do you wish were done when you first arrived?
Were you given enough information when you arrived?	Yes No
If “No”, what other information would have been helpful?
Did you receive information on the requirements of the Code of Practice for the Pastoral Care of International Students?	Yes No
At Your Homestay
Is your room warm?	Yes No
Does your room have all the things you were promised?	Yes No
What improvements (if any) would you like to see in your room?
Do you enjoy the food?	Yes No
Were you asked what food you liked?	Yes No
Do you get enough to eat?	Yes No
What (if anything) would make the food better? How many international students live at your homestay?
Are the host family friendly and helpful?	Yes No
Do family members talk to you about your interests? Not at all Rarely Once a week 2-3 times a week Every day
Is the family what you expected?	Yes No
If “No”, please say how they are different from what you thought they would be.
Would you tell other students that this is a good place to stay?	Yes No
If “No”, please say why.
What do you enjoy most about your homestay?
What has been the most difficult thing for you to understand or adjust to in your homestay? If There is a Problem at Your Homestay
Do you feel you could talk to your homestay parents about any problems at the homestay (such as food, the warmth or comfort of your room, telephone/internet use)?	Yes No
If “No”, please say why you feel you could not talk to them.
Have you ever experienced a problem in your homestay?	Yes No
If “Yes”, did you contact the homestay agent?	Yes No
If you did not contact the homestay agent, please say why you didn’t.
Have you been told who else to contact if the homestay agent is not helpful?	Yes No
Was the problem fixed to your satisfaction?	Yes No
Overall
Do you think your homestay service was worth the money you paid?	Yes No
If “No”, please say what extra things you think you should get for the price.
Please write any other comments you would like to make about your homestay experience.

Thank-you for your time - if you have any further enquires about this form please contact:
Andrea Schoorl
International Accommodation Adviser
Tel: +64 3 364 2987 extn 4001
accommodation@canterbury.ac.nz

University of Canterbury

Accommodation

Accommodation Options

Information For

About

Homestay Survey

Section A - Background Information

Section B - Before You Arrived at Your Homestay

When You First Arrived

At Your Homestay

If There is a Problem at Your Homestay

Overall