UC Spark

Professor Paul Cragg

Department of Accounting and Information Systems

Phone: +64 3 364 2987 ext. 6622
 Office: Homestead Ln L Block 174

Fields of Research

  • IT in SMEs
  • IT management
  • IT competences
  • IT alignment

Researcher Summary

Research interests include any aspect associated with the use, management & impact of IT in SMEs. For example: IS best practices, IS benchmarking, factors influencing the adoption & impact of the internet, the alignment of IT & business strategy, measuring IT sophistication, IS Security, IT impact on firm performance, IT competences.

Subject Area: Disciplines

Key Methodologies

  • Case study research
  • Questionnaire surveys
  • Statistical data analysis

Publications


  • Cragg, P., Mills, A. and Suraweera, T. (2013) The Influence of IT Management Sophistication and IT Support on IT Success in Small and Medium-Sized Enterprises. Journal of Small Business Management http://dx.doi.org/10.1111/jsbm.12001. (Journal Article)
  • Deed, C. and Cragg, P. (2012) Business Impacts of Cloud Computing. In A.M. Bento and A.K. Aggarwal (Ed.), Cloud Computing Service and Deployment Models: Layers and Management: 274-288. Hershey: IGI Global. http://dx.doi.org/10.4018/978-1-4666-2187-9.ch015. (Chapter in Book)
  • Bradshaw, A., Cragg, P. and Pulakanam, V. (2012) IS Consultants and SMEs: A competence perspective. Cork, Ireland: 6th European Conference on Information Management and Evaluation (ECIME), 12-13 Sep 2012. 25-32. (Conference Contribution - Paper in published proceedings)
  • Bradshaw, A., Pulakanam, V. and Cragg, P. (2012) IS Implementation and the Creation of Knowledge Assets in SMEs: the Impact of Consultants. Wellington, New Zealand: 57th International Council for Small Business World Conference (ICSB), 10-13 Jun 2012. In Proceedings: 1959-1980. (Conference Contribution - Paper in published proceedings)
  • Todorova, N., Remus, U. and Cragg, P. (2012) KM value creation: Evidence from a case. Geelong, Australia: 23rd Australasian Conference on Information Systems (ACIS), 3-5 Dec 2012. 9pp. http://hdl.handle.net/10536/DRO/DU:30049053. (Conference Contribution - Paper in published proceedings)
  • Derham, R., Cragg, P. and Morrish, S. (2012) Social Media: Goals, Challenges and Value to Small Firms. Wellington, New Zealand: 57th International Council for Small Business World Conference (ICSB), 10-13 Jun 2012. In Proceedings: 1981-1994. (Conference Contribution - Paper in published proceedings)
  • Cragg, P., Caldeira, M. and Ward, J. (2011) Organizational information systems competences in small and medium-sized enterprises. Information & Management 48(8): 353-363. http://dx.doi.org/10.1016/j.im.2011.08.003. (Journal Article)
  • Bradshaw, A., Cragg, P. and Pulakanam, V. (2011) Role of IS Consultants in Implementing Accounting Information Systems in SMEs. Kerala, India: International Conference on Information Technology, Systems and Management (ITSM 2011), 17-18 Dec 2011. http://itsm2011.iimk.ac.in/ITSM2011ConferenceCD/PDFs/Papers/147.pdf. (Conference Contribution - Paper in published proceedings)
  • Ashurst, C., Cragg, P. and Herring, P. (2011) The role of IT competences in gaining value from e-business: An SME case study. International Small Business Journal 29(6): 695-713. http://dx.doi.org/10.1177/0266242610375703. (Journal Article)
  • Cragg, P., Mills, A. and Suraweera, T. (2010) Understanding IT Management in SMEs. Electronic Journal of Information Systems Evaluation 13(1): 27-34. (Journal Article)
  • Cragg, P., Suraweera, T. and Mills, A. (2009) Conceptualizing IT Management Sophistication: an SME perspective. Las Vegas, NV, USA: ISOneWorld 2009, 15-17 Apr 2009. In Proceedings of the Annual ISOneWorld Conference (Conference Contribution - Paper in published proceedings)
  • Pongpattrachai, D., Cragg, P. and Fisher, R. (2009) Spreadsheet Infusion in Small Audit Firms in Thailand. San Francisco, CA, USA: 15th Americas Conference on Information Systems (AMCIS 2009), 6-9 Aug 2009. (Conference Contribution - Paper in published proceedings)
  • Cragg, P. and Mills, A. (2009) Understanding IT Management in SMEs. University of Gothenburg, Gothenburg, Sweden: 3rd European Conference on Information Management and Evaluation (ECIME), 17-18 Sep 2009. In Proceedings of ECIME 2009 116-123. (Conference Contribution - Paper in published proceedings)
  • Suraweera, T. and Cragg, P.B. (2008) IT Management in Small and Medium-Sized Enterprises. In M. Pagani (Ed.), Encyclopedia of Multimedia Technology and Networking, Volume 2 (2nd Edition ed.): 808-813. Hershey, PA: Information Science Reference. (Chapter in Book)
  • Pongpattrachai, D., Cragg, P. and Fisher, R. (2008) Measuring technology infusion through the concept of audit task complexity. Auckland, New Zealand: Fourth Asia/Pacific Research Symposium on Accounting Information Systems, 16-17 Jun 2008. (Conference Contribution - Full conference paper)
  • Cragg, P., Tagliavini, M. and Mills, A. (2007) Evaluating the Alignment of IT with Business Processes in SMEs. University of Southern Queensland, Toowoomba, Australia: 18th Australasian Conference on Information Systems (ACIS 2007), 5-7 Dec 2007. In Proceedings of the 18th Australasian Conference on Information Systems 38-48. (Conference Contribution - Paper in published proceedings)
  • Cragg, P. (2006) Identifying Key Information Systems Competences in Small Firms. Wellington, New Zealand: 11th World Congress on Total Quality Management, 4-6 Dec 2006. In Proceedings of the 11th World Congress on Total Quality Management 7pp. (Conference Contribution - Paper in published proceedings)
  • Tagliavini, M. and Cragg, P. (2006) Information Systems and Business Process Alignment in Small Manufacturing Firms. Melbourne, Australia: 51st International Council of Small Business (ICSB) World Conference, 18-21 Jun 2006. In Proceedings of the 51st International Council of Small Business (ICSB) World Conference (Conference Contribution - Paper in published proceedings)
  • Ward, J., Cragg, P. and Caldeira, M. (2006) Information Systems Competencies in Small and Medium-sized Enterprises. University of Gloucestershire, Cheltenham, UK: UKAIS 2006, 9-11 Apr 2006. In UKAIS 2006 Proceedings Paper 16. (Conference Contribution - Paper in published proceedings)
  • Cragg, P., Caldeira, M. and Ward, J. (2006) Information Systems Competencies in Small Manufacturing Firms. Melbourne, Australia: 51st International Council of Small Business (ICSB) World Conference, 18-21 Jun 2006. In Proceedings of the 51st International Council of Small Business (ICSB) World Conference (Conference Contribution - Paper in published proceedings)
  • Tagliavini, M. and Cragg, P. (2006) Un'analisi empirica per la valutazione dell'allineamento fra sistema informativo e processi di business. Cesena, Italy: Congresso Annuale AICA, 21-22 Sep 2006. (Conference Contribution - Oral presentation)
  • Cragg, P.B. and Todorova, N. (2005) Information Systems Strategic Alignment in Small Firms. In M. Pagani (Ed.), Encyclopedia of Multimedia Technology and Networking: 411-416. Hershey: Idea Group Reference. (Chapter in Book)
  • Cragg, P.B. and Suraweera, T. (2005) IT Management Practices in Small Firms. In M. Pagani (Ed.), Encyclopedia of Multimedia Technology and Networking: 507-511. Hershey: Idea Group Reference. (Chapter in Book)
  • Suraweera, T., Cragg, P. and Mills, A. (2005) Measurement of IT Management Sophistication in Small Firms. Manly, Australia: 16th Australasian Conference on Information Systems (ACIS 2005), 30 Nov-2 Dec 2005. In ACIS 2005 Proceedings: Socialising IT: Thinking About the People CD-Rom 10 pp. http://depts.it.uts.edu.au/is/ACIS2005/docs/final-program.pdf. (Conference Contribution - Full conference paper)
  • Cragg, P.B. (2005) The Information Systems Content of the Baldridge and EFQM Models. Total Quality Management & Business Excellence 16(8-9): 1001-1008. (Journal Article)
  • Cragg, P. (2004) Information Systems Assessment based on Business Excellence Models. Johannesburg, South Africa: 49th ICSB World Conference, 2004. Paper 006, 9. (Conference Contribution - Other)
  • Cragg, P. (2004) The Information Systems Content of the Baldrige and EFQM Models. Abu Dhabi Chamber of Commerce, United Arab Emirate: 9th World Congress for Total Quality Management, 2004. 10. (Conference Contribution - Other)
  • Suraweera, T., Cragg, P. and Mills, A. (2004) Towards a Definition of IT Management Sophistication in Small Firms. Beijing, China: 4th International Conference on Electronic Business (ICEB2004), 5-9 Dec 2004. In Shaping Business Strategy in a Networked World: Proceedings of The Fourth International Conference on Electronic Business Volume I 610-615. http://www.rccm.tsinghua.edu.cn/ICEB2004/. (Conference Contribution - Paper in published proceedings)
  • Cragg, P.B., Mills, A., Suraweera, T. and Todorova, N. (2004) Towards an Information Systems Excellence Model. Hobart, Tasmania: 15th Annual Australian Conference on Information Systems (ACIS2004), 1-3 Dec 2004. Paper 102 10 pp. http://acis2004.infosys.utas.edu.au/welcome/welcome.htm. (Conference Contribution - Paper in published proceedings)
  • Cragg, P.B. (2002) Benchmarking Information Technology Practices in Small Firms. European Journal of Information Systems 11(4): 267-282. (Journal Article)
  • Cragg, P.B., King, M. and Hussin, H. (2002) IT alignment and firm performance in small manufacturing firms.. Journal of Strategic Information Systems 11(2): 109-132. (Journal Article)
  • Hussin, H., King, M. and Cragg, P.B. (2002) IT Alignment in Small Firms. European Journal of Information Systems 11(2): 108-127. (Journal Article)
  • Suraweera, T., Cragg, P. and Jones, A. (2002) Management Support and External Support in Internet Adoption by Small Firms. Beijing, China: International Conference on E-Business (ICEB2002), 23-26 May 2002. In Proceedings 384-391. (Conference Contribution - Paper in published proceedings)
  • Merthens, J., Cragg, P.B. and Mills, A.M. (2001) A Model of Internet Adoption by SMEs. Information & Management 39(3): 165-176. (Journal Article)
  • Cragg, P.B. and McQueen, B. (2001) IS Strategy at Nzmilk. Annals of Cases on Information Technology IV: 73--82. (Journal Article)
  • Cragg, P.B. and Chapman, P. (2001) Mobile Technology. Annals of Cases on Information Technology 3: 169-78. (Journal Article)
  • Cragg, P.B. and Mitchell, E. (2000) Benchmarking IT Practices in Small Firms. Brisbane: Proceedings 11th ACIS, Dec. 2000. 23. (Conference Contribution - Other)
  • King, M., Hussin, H. and Cragg, P.B. (2000) Identifying IT Alignment in Small Firms. Cardiff: Proceedings 5th UKAIS, April 2000. (Conference Contribution - Other)
  • King, M., Cragg, P.B. and Hussin, H. (2000) IT Alignment and Organisational Performance in Small Firms. Vienna: Proceedings 8th ECIS., 'July 2000'. 723--29.. (Conference Contribution - Other)
  • Suraweera, T. and Cragg, P. (1999) IT Management Practices in Small Firms. UK: Proceedings BIT'99 Business Information Technology Management., Nov. 1999. In CD Rom paper 30: 9p. (Conference Contribution - Paper in published proceedings)
  • Cragg, P., Todorova, N. and Jones, A. (1999) Site Visits Provide Rich Opportunities. UC Teaching: 38-39. University of Canterbury. Report in University Publication. (Other)
  • Vargo, J. and Cragg, P.B. (1999) Use of WWW Technologies in IS Education. Wellington: Proceedings ACIS99, 'Dec 1999'. 1095-104.. (Conference Contribution - Other)
  • Cragg,P. (1998) Clarifying Internet Strategy in Small Firms. Sydney: Proceedings ACIS 98, 'Sept/Oct 1998'. 98--107.. (Conference Contribution - Other)
  • Cragg,P. (1998) Site Visits as a Teaching Method in Information Systems Courses. Helsinki: Proceedings 13th International Academy for Information Management, 'Dec 1998'. 153--60.. (Conference Contribution - Other)
  • Cragg, P.B. and Zinatelli, N. (1998) The Evolution of Information Systems in Small Firms. In Kent, A. & Williams, J.G. (Ed.), Encyclopedia of Microcomputing: 133--43. (Chapter in Book)
  • Cragg,P. (1997) Hit or Myth? IT and Competitive Advantage. Management 44(7): 62. (Journal Article)
  • Igbaria, M., Zinatelli, N., Cragg, P.B. and Cavaye, A.L.M. (1997) Personal Computing Acceptance Factors in Small Firms: A Structural Equation Model. MIS Quarterly 21(3): 279-305. (Journal Article)